5+ years of experience in a vehicle workshop or dealer shop
Automotive Technology degree or equivalent experience
Experience with electric vehicles (EV) and hybrid vehicles (HV) is a plus
Strong understanding of vehicle systems and their interactions
Familiarity with vehicle Controller Area Network (CAN) communication
Valid driver's license required
Factory training programs through OEMs are a plus
Responsibilities
Provide remote technical support for customer fleets
Deliver field support during special events and engineering tests
Assist with manufacturing build processes
Support engineering prototype builds
Manage tools, shop organization, and inventory supplies
Collect data and manage fixture projects
Conduct equipment calibrations and maintain records
Benefits
Opportunity for hands-on experience with cutting-edge technology
Collaborative work environment with cross-functional teams
Travel opportunities to various customer facilities
Engagement in prototype and manufacturing support
Chance to develop and implement service procedures
Full Job Description
Job Overview
As a Technical Specialist you will be an essential member of the Customer Deployments team. You will become a go-to subject matter expert in supporting Harbingers deployed fleet, You will partner closely with Engineering and external service partners to help ensure our fleets are well supported and have maximum uptime. Work at headquarters on prototype and manufacturing support. Work onsite at customer facilities for fleet field support. Work in the field supporting engineering test activities. This position requires travel 50% of the time.
What you'll Do
Customer fleet technical support remote
Field support - customer fleets, special events, test support
Manufacturing build support
Engineering prototype build support
Tools and shop management and organization, supplies inventory management
Data collection
Fixture projects
Equipment calibrations and records keeping
Hands on testing
Service procedure development and trials
Training the trainers for service network and other internal technicians
What You'll Need
5+ years' work experience in a vehicle workshop and/or dealer shop
EV and HV experience is a plus
Graduation from high school or equivalent and an Automotive Technology degree from an institution, or the equivalent in experience and evidence of exceptional ability.
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly.
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
Valid driver's license required.
Factory training programs through OEMs are a plus.
Familiarity with vehicle Controller Area Network (CAN) communication
Expertise with Vector CANoe/ CANalyzer a plus
Strong ability to think outside the box and find creative solutions to complex problems
Strong understanding of vehicle systems and their interactions
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies
