Key Responsibilities
Solution Design and Technical Leadership
- Lead technical discovery workshops and solution design sessions with client stakeholders.
- Translate business objectives and functional requirements into scalable technical solutions.
- Define platform configuration strategies, integration approaches, authentication patterns, and data flows.
- Develop and maintain technical design documentation, architecture diagrams, configuration plans, and implementation specifications.
- Identify technical dependencies, constraints, and risks early in the implementation lifecycle.
- Ensure solution designs align with product capabilities, architectural standards, security requirements, regulatory considerations, and implementation best practices.
- Present solution options and clearly communicate benefits, risks, dependencies, and tradeoffs.
Implementation Delivery and Execution
- Serve as the technical lead for Digital Banking implementations, platform upgrades, and ecosystem integrations.
- Guide clients through configuration, integration development, testing, deployment planning, production readiness, and stabilization.
- Partner with client technical teams, external vendors, and internal stakeholders to execute technical implementation deliverables.
- Review technical specifications, API integrations, data mappings, and solution configurations for quality and alignment.
- Support critical implementation milestones and drive timely resolution of technical blockers.
- Maintain accountability for technical outcomes across multiple concurrent client engagements.
Client Consulting and Stakeholder Engagement
- Act as a trusted technical advisor to client technology leaders, architects, developers, security teams, and business stakeholders.
- Lead technical discussions and facilitate decisions throughout the implementation lifecycle.
- Translate complex technical concepts into clear business implications and recommended actions.
- Build credibility and confidence through expertise, responsiveness, preparation, and proactive consultation.
- Provide technical updates, risk assessments, and recommendations in project and executive reviews.
Integration and Platform Expertise
- Lead implementation activities involving APIs, single sign-on, identity management, third-party systems, core banking integrations, and fintech ecosystem partners.
- Support architecture reviews and technical design validation.
- Collaborate with Product and Engineering on platform capabilities, product gaps, technical feasibility, and implementation requirements.
- Ensure solutions address performance, security, scalability, operational support, and maintainability expectations.
Risk Management and Issue Resolution
- Proactively identify technical risks and establish practical mitigation plans.
- Troubleshoot complex integration, configuration, environment, and deployment issues.
- Coordinate resolution activities across Product, Engineering, Operations, vendors, and client teams.
- Escalate concerns appropriately while maintaining ownership for progress, communication, and closure.
- Contribute to root-cause analysis and remediation planning for significant implementation issues.
Continuous Improvement and Knowledge Sharing
- Contribute to implementation methods, technical standards, governance, and delivery best practices.
- Develop reusable solution patterns, technical artifacts, and implementation accelerators.
- Share knowledge and mentor colleagues on platform capabilities, integrations, and implementation techniques.
- Identify opportunities to improve implementation quality, speed, consistency, and scalability.
- Maintain current knowledge of digital banking technologies, API ecosystems, cloud platforms, security practices, and industry trends.
Qualifications and Experience
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered.
- 5+ years of experience in technical solution consulting, implementation consulting, solution architecture, systems integration, technical account management, or a similar client-facing technical role.
- Experience supporting enterprise software, SaaS, fintech, or Digital Banking implementations.
- Strong understanding of application architecture, REST APIs, web services, authentication, identity management, and systems integration.
- Experience facilitating client-facing discovery, technical workshops, design sessions, and decision forums.
- Proven ability to diagnose and resolve complex technical issues across multiple stakeholders and systems.
- Excellent written, verbal, facilitation, and presentation skills.
- Ability to translate technical concepts into clear business implications and decisions.
- Strong organizational skills and demonstrated ability to support multiple concurrent implementations.
Preferred Distinctions
- Experience within digital banking, financial services, fintech, or another regulated industry.
- Experience with core banking platforms, third-party fintech integrations, and financial institution technology ecosystems.
- Familiarity with SSO, OAuth, SAML, cloud-based SaaS platforms, data privacy, and modern deployment models.
- Experience supporting complex platform migrations, enterprise transformations, or large financial institution implementations.
- Knowledge of Agile delivery practices and the software development lifecycle.
Success Measures
- Delivers technically sound solutions that meet client objectives and align with platform standards.
- Reduces implementation risk through proactive design, planning, and issue management.
- Drives successful configuration, integration, testing, deployment, and stabilization outcomes.
- Builds client confidence and serves as a credible, trusted technical advisor.
- Improves delivery consistency through reusable patterns, documentation, and best practices.
- Manages concurrent engagements with strong quality, communication, ownership, and accountability.
