Technical Service Specialist

Starr Insurance Companies • $90K — $110K *
New York, NY 10025In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of premium audit or insurance audit experience
  • High degree of experience with NCCI, WCRIB, and ISO manuals
  • Strong decision-making skills for complex audit scenarios
  • Bachelor's degree preferred or equivalent experience
  • Superior organization and attention to detail
  • Remote work experience is essential
  • APA certification and NEXUSAudit™ knowledge are highly preferred.

Responsibilities

  • Train, coach, and motivate staff to achieve performance goals
  • Serve as a technical resource and liaise with underwriting, accounting, and collections
  • Review audits for accuracy and compliance, providing recommendations for improvement
  • Address bureau criticism and oversee Test Audit Programs and reporting
  • Conduct thorough audits on complex Commercial Lines policies
  • Validate application of class codes for premium accuracy and compliance
  • Cultivate effective relationships to meet client expectations and business needs

Benefits

  • Opportunity for professional development and growth
  • Collaborative work environment with focus on quality service
  • Potential for leadership roles in technical training and coaching
  • Flexible work arrangements in a remote setting
  • Engagement with various departments and external stakeholders
Full Job Description
Title: Technical Service Specialist

Department/Function: Operations

Position Overview
We are seeking a PAD Technical Service Specialist to join our company's team. Reporting to the Technical Services / Operations Manager, the Technical Service Specialist will be responsible for quality reviews, procedure writing, data analytics and departmental adherence to regulatory / compliance guidelines. The ideal candidate will have strong leadership skills, a thorough understanding of Premium Audit processes, and a commitment to delivering high-quality service to our clients. This role requires completion of audits along with Technical Service Responsibilities.

Essential Job Functions
  • Train, coach, and motivate staff by adhering to performance objectives and goals within the department and provide coaching and feedback.
  • Serve as a technical resource to the premium auditors and act as a liaison with other departments, such as underwriting, accounting, and collections.
  • Review audits to ensure that they are completed accurately and in compliance with guidelines and make recommendations for improvement.
  • Address and respond to bureau criticism, oversight of the Test Audit Programs and bureau reporting.
  • Conduct audits on highly complex Commercial Lines policies (WC, GL and auto) which entails a thorough review of the insureds operations and analysis of financial records. Documents include payroll records, tax returns/filings, general/expense ledgers to determine final exposures.
  • Validates that the correct class codes are applied and are in accordance with governing regulatory agencies, independent state bureaus and company procedures to ensure premium accuracy and compliance requirements.
  • Cultivate effective business relationships, internally and externally, to fulfill client expectations while addressing business needs in a timely fashion.
  • Communicate with business partners in timely manner to address disputes, escalations and/or business need requests.


Job Requirements
  • High degree of experience and technical knowledge of the NCCI, WCRIB and ISO manual
  • Strong decision-making ability on complex audit handling scenarios while balancing bureau rules/regulations.
  • 7+ years of premium audit or insurance audit experience
  • Bachelor's degree preferred or equivalent experience.
  • Superior organization, attention to detail and workload management skills.
  • Experience thriving working in a remote environment.
  • APA certification a plus
  • NEXUSAudit™ knowledge and experience highly preferred.


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

About Starr Insurance Companies

Starr Insurance Companies Careers

There has never been a better time to join the global team of Starr Insurance Companies—the leading provider of insurance and investment solutions worldwide.

Work You’ll Do

Join Starr Insurance Companies' top-tier team to assist some of the most prestigious clients in navigating their risk management and insurance strategies. Transform the approach to global insurance solutions with the brightest minds at Starr Insurance Companies. This is where innovation meets industry expertise in a dynamic environment. Lead from a unique position in the marketplace, at the crossroads of deep industry knowledge and extensive insurance innovation. Engage with a worldwide network of professionals dedicated to redefining the future of insurance and risk management. Collaborate with a diverse and inclusive team, fostering a culture of professional growth and diversity training.

Introducing the Starr Insurance Companies Professional Growth Path

The team is committed to building a leading career development framework to help individuals master their professional journey within the insurance industry.

Do Innovative Work

Be part of a team that is at the forefront of industry innovation—delivering targeted solutions through a depth of expertise that is unmatched in the insurance sector.

Drive Innovation and Leadership

Develop and implement groundbreaking solutions on trusted platforms, enhancing Starr Insurance Companies' position as a leader in the insurance industry.

Be Part of a Great Team

Join a team that values diversity and leadership, working on a wide range of initiatives that harness the capabilities of Starr Insurance Companies' global presence.

Future-proof Your Career

Advance your career with limitless opportunities supported by unmatched training, development, and certification programs.

Explore

Discover how Starr Insurance Companies is leading the way in predictive analytics to revolutionize risk assessment and management solutions.

The Starr Insurance Companies Edge

With a commitment to innovation and leadership, Starr Insurance Companies helps clients tackle the challenges of today’s dynamic market. Clients globally turn to Starr Insurance Companies for strategic insights and solutions that drive growth and success in the insurance industry.

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* Ladders Estimates

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