Job DescriptionThis customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities.
The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption.
This position requires significant travel and the ability to independently support customers on-site globally.
ResponsibilitiesEssential Duties & Responsibilities Core Responsibilities- Participate in the market implementation of new applications, product launches, and distributor training.
- Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).
- Own resolution of customer complaints, product performance issues, and process-related concerns.
- On-site customers support for product adoption, equipment conversions, DTF system optimization
Product Development & Commercialization- Participate in performance validation of DTF inks, films, powders, and related consumables.
- Carry-out external Beta test programs.
- Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.
- Support commercialization planning and application activities.
Customer Specification Development- Identify customer-specific technical requirements including:
- Ink performance
- Color gamut
- White opacity
- Wash durability
- Print speed
- Printer compatibility
- Compliance requirements
Technical Documentation- Develop:
- Information Bulletins (PIBs)
- Printing recommendations
- Application guides
- Color management documentation
- Training materials
- Distributor technical support materials
Customer Complaint Resolution- Support investigation and resolution of:
- Print quality issues
- Ink settling concerns
- Film release issues
- Powder adhesion issues
- Color consistency issues
- Printhead clogging concerns
- Equipment compatibility issues
Travel Requirements Required Travel: 70-80% domestic and international travel
Travel will include:- Customer visits
- Distributor support
- Product evaluations
- Technical troubleshooting
- Trade shows
- Beta testing activities
- Training programs
- Product launch support
QualificationsEducationRequired: Bachelor's degree or equivalent in field experience
ExperienceRequired- Minimum 3 years of relevant technical experience.
- Experience supporting industrial customers in a technical or applications role.
- Hands-on experience operating digital printing systems.
- Experience with DTF or related digital textile printing technologies.
Preferred- DTF production troubleshooting experience.
- Experience with textile inks, films, and powders.
- Color management, ICC profiling, and workflow optimization experience.
- Experience with RIP software and digital print workflows
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