TECHNICAL REPAIR COORDINATORLocation: Jenks, OK
Work Environment: On-site Monday - Friday
Work Schedule/Hours: Normal Business Hours
The base pay range for this position is $80,000 - 85,000/year. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
The Technical Repair Coordinator acts as the central link between customers, field service teams, suppliers, sales teams, and internal shop operations. This role ensures that valve repair jobs are scoped, quoted, scheduled, executed, and documented efficiently, while maintaining high service standards and operational efficiency.
Duties and Responsibilities:Customer Service & Communication- Provide accurate, prompt, and courteous service to customers, addressing service requests, questions, and schedule changes.
- Serve as the primary point of contact for customers, sales, and internal teams on repair matters.
Work Order & Service Management- Create, manage, and update work orders for valve and asset repair jobs.
- Scope and quote repair jobs, including preparing technical documentation and cost estimates.
- Coordinate with field technicians and shop personnel to ensure timely completion of repairs.
Technical & Supply Coordination- Work with suppliers to order parts, track shipments, and confirm pricing and delivery timelines.
- Size new and replacement valves to customer requirements using supplier portals and sizing programs.
- Maintain inventory levels and ensure availability of required components.
Documentation & Quality- Prepare and maintain all repair documentation, including technical reports, test results, and compliance records.
- Ensure all work meets industry standards and quality requirements.
Operational Support- Monitor preventative maintenance schedules and coordinate service activities.
- Support inside and outside sales staff with repair-related information.
- Manage priorities, deadlines, and cross-functional communication.
Knowledge, Skills and Abilities:- Strong organizational and time management skills.
- Technical aptitude with strong knowledge of valve types, functions, and repair processes
- Proficiency with ERP systems (SAP), Microsoft Office, and technical documentation tools
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple priorities.
Education and Experience:- Bachelor's Degree in Mechanical Engineering, strongly preferred, or equivalent education.
- 5+ years' experience in a service center, production control, or manufacturing environment.
- Experience in industrial valve service, maintenance, or repair environments preferred
- Experience working within SAP preferred.
