5+ years of experience in quality engineering, preferably in solar energy
Strong analytical skills with a background in quality assurance
Effective written and verbal communication skills
Proficiency in Microsoft Office Suite; Airtable experience is a plus
Ability to analyze complex problems and propose solutions
Experience in risk and change management
Mandarin speaking is a plus
Responsibilities
Communicate with customers regarding technical issues for engineering changes
Provide technical support to on-site vendors for engineering projects
Conduct ad hoc data analysis and research on PV and BESS products
Deliver training and perform quality checks for service vendors
Analyze quality trends and identify potential risks in components
Summarize quality issues and push for root cause analysis and resolutions
Review and update rework procedures in collaboration with HQ
Benefits
Contract-to-hire position with potential for permanent placement
Competitive benefits package and employee programs
Opportunities for personal and professional growth
Dynamic work environment with a focus on teamwork
Travel opportunities, approximately 40%
Full Job Description
The Position:
We are looking for a Technical Quality Engineer to join the Service Engineering team, supporting the ongoing analysis and reporting efforts for Sungrow's performance with our PV and BESS products. The right person will have a strong analytics background with equal parts technical and anaylical skills. Duties require broad conceptual judgment, quantitative thinking, strong initiative, and ability to deal with complex technical problems. This position will enable the Service Engineering group to deliver value and a clear picture on product performance at project sites. Ideal candidates are proactive, goal-oriented, and team-players. They will work independently yet integrate with other teams comfortably with field service and CoE team. This is a very dynamic and fast-track position reporting to Fleet Rework Manager - Service.
Essential Duties and Responsibilities:
Communicate with customers on technical issues for engineering change cases
Provide technical support to vendors working on-sites for engineering change projects
Generate ad hoc data analysis and research across PV and BESS products
Provide trainings and on-site quality check to service vendors
Quality trend of the components. An analysis of if there are any potential quality risks for a certain part, also needs to come up with a suggestion for the parts planning team for putting more inventory of certain parts.
Put a summary of the potential quality issues and the quality issues happening. Pushing HQ team to come up with RCA and resolution. Push to have rework to mitigate risk of downtime due to component defects or malfunction.
A summary of the reworks under processing now. Especially for the critical reworks and critical customers.
Review and work with HQ to update rework procedures.
Additional duties as assigned by Fleet Rework Manager.
Minimum Requirements:
Solar experience is a must
Mandarin speaking is a plus
Must possess analytical skills and quality background
Must possess effective written and verbal communication skills
Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook). Airtable experience a plus
Ability to analyze opportunities, define successful approaches, and proactively solve problems.
Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program.
Ability to have meetings during non-office with HQ or other regions
2+ Years of quality related background
Education or Desired License and Certificates:
Engineering or Quality degree or equivalent experience
Competencies:
Problem solving/analytical skills
Self-starter, strong initiatives and an excellent communicator
System and product level mindset
Organization, detailed-oriented nature and strong initiative
Experience in risk and change management.
Travel:
Approximately 40%
Work Location and Status:
Contract-to-Hire position based in Houston office
Compensation:
Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities
For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $95,000 - $120,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.
