Maintain program delivery for client support and projects
Communicate project status updates regularly to stakeholders
Lead discussions on web development and integration while advising on applications
Manage project risks and resolve user issues effectively
Provide process-improvement feedback to the team
Support quarterly organizational goals and be a client advocate
Benefits
Competitive base salary and variable compensation
Unlimited paid time off
Comprehensive benefits package including a 401(k) plan
Paid parental leave and wellbeing programs
Opportunities for learning and growth
Open and collaborative company culture
Full Job Description
Description Technical Project Manager - (US - Remote) What Are We Looking For? We are seeking a highly motivated Technical Project Manager to join our Global Client Support Team. The ideal candidate is an energetic, organized professional with a strong passion for delivering exceptional client experiences. This individual will leverage their project management expertise, relationship-building skills, and technical acumen to drive internal and external clients to excellence. Key Responsibilities:
Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties.
Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities.
Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
Assist in the definition of project scope, objectives, and business analysis.
Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility.
Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables.
Manage and communicate project status per defined cadence.
Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients .
Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools.
Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product.
Contribute and support organization quarterly goals.
Ownership of technical project plan and coordination with client program work plan.
Maintain quality client relationships and be the trusted client advocate.
Requirements Experience/Skills Needed:
5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant
Experience with applicant tracking systems and or candidate recruitment marketing systems
Experience developing system and processes to create operational efficiencies
Previous experience interfacing with clients in a technical project management/business analyst capacity
Experienced and comfortable interacting with all levels of management and roles within the client organization
Ability to effectively prioritize and escalate client issues as required
Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
High-level understanding of SaaS, web development, and data integrations is a plus
Additional Benefits:
Competitive base + variable compensation, unlimited PTO
Great benefits package, including a 401(k) plan, paid child leave & wellbeing offerings
Learning & growth programs
Open, collaborative culture
Think you have what it takes? Apply now and get ready to show us!
