SUMMARY
United Communications is seeking a Technical Project Manager to plan, coordinate, and execute strategic technology initiatives across the organization. This role supports software development, systems integrations, product launches, operational improvements, and cross-functional projects. The Technical Project Manager translates approved objectives into actionable plans, tracks progress and deliverables, coordinates internal stakeholders and external partners, and proactively escalates risks. This role focuses on execution and coordination, not ownership of product strategy, technical architecture, development personnel, or product P&L.
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a direct-hire, full-time, on-site position located at our Franklin location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
Project Planning & Execution
- Develop and maintain project plans, timelines, milestones, deliverables, and resource dependencies while monitoring progress and stage-gate requirements.
- Identify risks, schedule conflicts, and resource concerns, escalating issues as needed.
Requirements & Process Documentation
- Document business requirements, user stories, workflows, and processes while maintaining alignment between approved requirements, development, and testing.
- Identify outstanding decisions and coordinate resolution with appropriate stakeholders.
Software Development Coordination
- Track development assignments, priorities, timelines, dependencies, and deliverables across concurrent projects.
- Facilitate status updates and coordinate blocker resolution, releases, defect remediation, and retesting.
Cross-Functional & Vendor Coordination
- Coordinate deliverables, dependencies, and commitments across internal departments and external vendors.
- Facilitate working sessions, document decisions and action items, and escalate vendor discrepancies or issues requiring management approval.
Testing & Launch Support
- Coordinate user acceptance testing, defect tracking, remediation, and release readiness.
- Maintain launch checklists covering documentation, training, operational handoffs, deployment requirements, and stakeholder approvals.
Documentation & Reporting
- Maintain centralized project records, schedules, action items, and decision logs.
- Prepare project updates and reports highlighting progress, milestones, risks, dependencies, and decisions requiring leadership attention.
- Use Microsoft 365, Smartsheet, and approved AI tools to improve project tracking, reporting, and efficiency.
WHAT YOU BRING
Required Qualifications
- 3+ years coordinating technical projects, software implementations, systems integrations, or comparable technology initiatives.
- Demonstrated ability to manage multiple simultaneous workstreams and drive follow-through across teams.
- Working knowledge of software development lifecycles and Agile or hybrid delivery practices.
- Strong written communication, meeting facilitation, organization, issue tracking, and stakeholder management skills.
- Ability to work independently with incomplete information, identify missing inputs, and escalate appropriately.
Preferred Qualifications
- Experience in telecommunications, broadband, SaaS, MSP/MSSP, or enterprise technology.
- Experience with ISP billing and order entry (USOC-based billing, Salesforce, Zendesk, or comparable OSS/BSS platforms).
- Experience supporting internal development teams, API integrations, product launches, UAT, or releases.
- Proficiency with Microsoft Teams, SharePoint, Smartsheet, and AI-assisted productivity tools.
- PMP, CAPM, ScrumMaster, or equivalent practical project management experience.
A bachelor's degree in a related field is preferred; however, equivalent professional experience may be considered in lieu of a degree.
