Technical Project Manager (Hybrid)

Overview

We are seeking an experienced Technical Project Manager to lead and coordinate complex technology products, platforms, and programs throughout their full lifecycle, from initial intake and planning through development, testing, deployment, ongoing operations, and retirement.

 

This role combines technical project management, IT Service Management (ITSM), and product lifecycle coordination to ensure technology solutions are delivered on schedule, within scope and budget, and successfully transitioned into ongoing operational support.

 

The Technical Project Manager will work closely with business stakeholders, engineering teams, IT support organizations, security teams, and external vendors to manage project execution, coordinate releases, establish support processes, and drive continuous improvement. This position requires hands-on experience with ServiceNow, Azure DevOps, ITSM processes, and tiered support models.

The ideal candidate will have strong project and program management experience, excellent communication and leadership skills, and the ability to manage multiple complex initiatives while maintaining product stability, operational readiness, and alignment with business objectives.

 

Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance

 

Salary: $120-141K

 

**Hybrid in Vienna, VA**

 

**An In Person interview will be required for this role**

Responsibilities

• Manage multiple complex technology products, platforms, and programs throughout the full lifecycle, including intake, planning, development, testing, release, operations, enhancement, and retirement.

• Develop and maintain project plans, schedules, release calendars, milestones, deliverables, and resource requirements.

• Coordinate technology initiatives to ensure delivery within established timelines, scope, and budget.

• Collaborate with leadership and business stakeholders to define key performance indicators (KPIs), short- and long-term objectives, product roadmaps, and improvement initiatives.

• Analyze product and program performance metrics, including incident trends, service-level agreements (SLAs), release quality, and adoption, to identify risks and improvement opportunities.

• Apply ITSM best practices, including incident, problem, change, release, and knowledge management, to support technology stability and operational effectiveness.

• Utilize ServiceNow to manage service requests, incidents, problems, changes, and service-level reporting.

• Collaborate with IT support teams to improve service management workflows, operational processes, and automation.

• Define and coordinate tiered support models (Levels 1–3), including escalation procedures, operational handoffs, runbooks, and knowledge articles.

• Ensure newly implemented technology solutions are successfully transitioned into production support and ongoing operations.

• Utilize Azure DevOps (ADO) to plan, track, and report on epics, features, backlog items, and software releases.

• Maintain traceability between operational support requirements, product enhancements, and technology delivery activities.

• Gather, analyze, document, and coordinate business and technical requirements in alignment with project and product objectives.

• Lead project execution activities, including work planning, scheduling, resource coordination, implementation readiness, and training.

• Identify and mitigate risks, dependencies, and constraints that may affect project deliverables or release readiness.

• Coordinate technology releases in accordance with established change windows, production restrictions, and organizational requirements.

• Identify, communicate, and resolve cross-functional issues that may affect multiple products, projects, or business initiatives.

• Manage vendor and partner relationships, including scope management, delivery commitments, resource estimates, and change orders.

• Develop, maintain, and archive project and product documentation, including roadmaps, release notes, RAID logs, decision logs, and implementation plans.

• Prioritize and coordinate assignments related to business analysis, requirements development, system enhancements, and product modifications.

• Collaborate with technical and business teams to investigate recurring incidents, identify root causes, and implement process improvements.

• Participate in cross-functional working groups and enterprise initiatives involving technology products and operational improvements.

• Provide guidance, training, and mentorship to team members to promote consistent processes and effective collaboration.

• Support the development and improvement of departmental policies, procedures, standards, and operational practices.

• Provide recommendations and guidance regarding complex technical and operational issues affecting multiple teams or business areas.

• Support change management initiatives to improve technology delivery, operational readiness, and ongoing product performance.

• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education, training, and experience.

• 2–5 years of project and program management experience.

• 2–5 years of IT Service Management (ITSM) and tiered technical support experience.

• Hands-on experience with ServiceNow for incident, problem, change, request, and service management processes.

• Experience using Azure DevOps (ADO) for project planning, backlog management, release tracking, and reporting.

• Strong understanding of ITSM processes, including incident management, problem management, change management, release management, and knowledge management.

• Experience coordinating tiered technical support models, including Level 1, Level 2, and Level 3 support.

• Experience managing technology products, platforms, or programs throughout the full product lifecycle.

• Demonstrated experience developing business and technical requirements, operational procedures, release plans, and implementation documentation.

• Experience coordinating technology releases, production deployments, and operational support transitions.

• Strong project management skills, including project planning, scheduling, resource coordination, risk management, and stakeholder communication.

• Experience managing multiple concurrent initiatives and adapting to changing priorities and business requirements.

• Ability to collaborate across engineering, IT support, cybersecurity, business operations, and vendor teams.

• Experience managing vendor relationships, project scope, delivery commitments, and change requests.

• Demonstrated ability to lead, train, guide, and mentor team members.

• Experience collaborating with leadership and management in complex technical or operational environments.

• Strong understanding of performance measurement, KPIs, SLAs, and continuous improvement practices.

• Experience identifying and analyzing business requirements and recommending technical or operational solutions.

• Excellent planning, organizational, analytical, and problem-solving skills.

• Strong critical-thinking and decision-making abilities.

• Excellent written, verbal, and interpersonal communication skills, including the ability to explain complex technical information to technical and nontechnical audiences.

• Ability to analyze complex information, identify trends and relationships, and communicate findings and recommendations clearly.

• Ability to work independently and collaboratively while managing competing priorities and deadlines.

• Knowledge of applicable federal and state regulations, industry standards, and organizational policies governing technology products and services preferred.

• Certified Scrum Master (CSM) certification or equivalent Agile training and experience preferred.

• Project Management Professional (PMP) certification or equivalent project management training and experience preferred.

• Experience supporting technology products and platforms within financial services or similarly regulated enterprise environments preferred.

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**