Our ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Every utility starts with an installation - and that's where you come in. The Technician Operations team is the live backbone of Meter's deployment engine, ensuring that we deliver critical infrastructure on time, to standard, and with zero friction for our partners and customers.
A Network is most vulnerable during deployment - and each stakeholder plays an essential role to ensure it's built as performance and resilient critical infrastructure. Meter dedicates a team to each stakeholder, ensuring our product and work empowers stakeholders to do operationally and technically sound work at scale. In this role, you'll build Meter for technicians.
By guiding field technicians in real time, troubleshooting issues as they happen, and building the systems and tools that make installations effortless, you'll ensure our product works where it matters most: in the field.
What success looks likeYour fingerprints will be on every installation, shaping the technician experience and driving the scale Meter needs to reach utility status. In your first six months, you will:
- Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
- Raise quality standards: Reduce rework rates
- Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
What your day-to-day will look likeFrom day one, you'll be in the center of the action. A typical week might include:
- Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
- Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
- Documenting progress across active installs and pushing updates to project managers and internal stakeholders.
- Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes.
- Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.
Where you can take this roleIn year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry. Your work will directly define how Meter scales installation quality and speed worldwide.
