We are currently seeking a Technical Project Manager to join our dynamic team in Atlantic City, NJ.Job Description - Objectstream, Inc. is seeking a highly experienced Technical Project Manager to lead a support initiative in Atlantic City, NJ.
The ideal candidate will have deep experience managing call center / help desk operations (Tier 1 - Tier 3) as well as strong technical expertise across networking, infrastructure, and application support environments. This role requires a confident leader who can coordinate multidisciplinary teams, oversee project delivery, and ensure uptime and performance of complex IT systems.
Job Responsibilities:- Manage day-to-day operations across Tier 1, Tier 2, and Tier 3 support functions.
- Lead infrastructure and application support projects through full SDLC / operational lifecycle.
- Coordinate across engineering, network operations, and support teams to ensure service availability.
- Oversee implementation and administration of infrastructure monitoring tools.
- Manage configuration, release, and deployment pipelines including CI/CD setups.
- Collaborate with technical teams on switches, routers, Oracle RAC, Ansible Tower, and related infrastructure.
- Apply PMP methodologies for project planning, scheduling, and resource management.
- Utilize JIRA and Confluence extensively for project tracking, documentation, and reporting.
- Work closely with team leads to enforce SLAs and process improvement aligned with ITIL best practices.
- Develop operational documentation, runbooks, and performance dashboards.
Qualifications:- Bachelor's degree (or higher) in Computer Science, Information Technology, Electronics, or Engineering required.
- 15+ years of experience managing large-scale technical or infrastructure projects.
- Demonstrated experience in call center / help desk environments (Tier 1-3).
- Proven background in infrastructure and application support delivery.
- Proficiency in JIRA and Confluence (expert level required).
- Strong hands-on understanding of network devices (switches, routers) and monitoring platforms.
- Solid technical grounding in Electronic or Network Engineering and Database Engineering.
- In-depth knowledge of Oracle RAC and Ansible Tower.
- Experience establishing CI/CD pipelines and automation frameworks.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder-management skills.
- Ability to thrive in fast-paced, mission-critical environments.
- Must have active PMP certification.
- Must be a US citizen and must have lived in the US for 3 years in past 5 years.
- Must be able to hold and maintain a Secret Clearance.
Preferred: - ITIL Foundation certification.
- Familiarity with infrastructure monitoring suites.
Benefits of working at Objectstream:- Collaborative, innovation-focused culture.
- Competitive salary and benefits package.
