Position OverviewWe are seeking a proactive, customer-facing
Technical Project Manager to join a fast-paced Professional Services delivery team for a global leader in cloud networking, web performance, and cybersecurity solutions.
In this role, you will lead implementation, migration, and technical delivery engagements for enterprise customers. Managing a concurrent portfolio of 15-20 mid-size to large customer projects, you will own project scope, schedules, budgets, and change management against Statements of Work (SOWs) from initial kickoff through formal closure.
Key Responsibilities- Portfolio Management: Drive a concurrent portfolio of 15-20 customer-facing technical engagements from kickoff through final delivery and formal sign-off.
- Financial & Scope Ownership: Manage SOW/SDD execution, tracking project hours, burn rates, financial forecasts, and formal change requests.
- Governance & Stakeholder Management: Lead customer-facing governance including kickoff meetings, project plans, status reports, RAID logs, and director-level executive updates.
- Cross-Functional Coordination: Collaborate closely with Consultants, Solutions Engineers, Account Executives, and Customer Success Managers to maintain delivery momentum and eliminate technical blockers.
- Risk & Cutover Mitigation: Manage migration and cutover risks, proactively escalating issues with clear options and recommendations.
- Operational Visibility: Maintain accurate project data across Jira, Salesforce, and PSA platforms to provide clear leadership visibility into utilization and project health.
Qualifications & Requirements- Work Authorization: U.S. Citizenship is required due to specific project demands.
- Professional Services Experience: 5+ years of overall project management experience, with 3+ years managing customer-facing implementation or consulting projects at a technology, cloud, or SaaS company.
- High-Volume Execution: Proven track record of successfully managing 10+ concurrent customer-facing engagements with full accountability for scope, schedule, budget, and customer satisfaction.
- Methodology & Tools: Solid working knowledge of PMBOK/PMI standards across waterfall, agile, and hybrid frameworks. Hands-on experience with PSA tools (e.g., Certinia, Kantata, ServiceNow SPM), Jira, Salesforce, and MS Project/Smartsheet.
- Technical Literacy: Working understanding of cloud networking and security concepts (e.g., DNS, CDN, WAF, DDoS mitigation, Zero Trust / SASE frameworks) to navigate migration dependencies effectively.
- Communication & Leadership: Strong written and verbal communication skills with demonstrated success navigating escalations calmly and professionally.
Preferred Qualifications- PMP, CAPM, or Agile certifications (PMI-ACP, CSM, SAFe).
- Prior delivery experience at a cloud provider, cybersecurity vendor, or networking firm.
- Practical experience managing customer migrations from competitive security, CDN, or SASE solutions.
Additional Skills(none specified)
AllSTEM Representative Contact InfoAccount Executive: IN HOUSE
Branch Phone: (909) 244-1777
Location: Ontario, CA
