Opportunity DetailsQRR-4859
Technical Program Manager, Product Operations (Houston, Texas (preferred) or United States - Remote)US - Remote
Technical Program Manager, Product Operations Location: Houston, Texas (preferred) or United States - Remote Model of Work: Hybrid if located in Houston, TX or Remote with Travel if the work location is United States - Remote Overview The Technical Program Manager, Product Operations (individual contributor; no direct reports at launch) owns the lifecycle process across all of our product portfolio segments and personally drives a small number of high-priority cross-product programs from concept to launch. This person facilitates every launch, release, and end-of-life (EOL) event; keeps the lifecycle processes and documentation current; runs our Alpha/Beta programs; and coordinates Product, Engineering, Security, Legal, Support, Marketing, and Sales so every release is ready for leadership Go/No-Go sign-off. They bring the technical depth of a Technical Program Manager: enough to shape technical plans with engineering leads and manage dependencies across systems.
Process ownership and program delivery are the primary focus of this role. The person does not own any product's roadmap or the underlying engineering work. For the programs they drive, they own scope, milestones, dependencies, risk, and launch outcomes, in partnership with Product and Engineering.
Authority and boundaries - Facilitates, escalates, and makes risk visible. Leadership makes the final Go/No-Go decision.
- Owns the lifecycle process and the shared view of readiness. Can flag a release as not ready and escalate directly to leadership.
- Product Managers own product strategy and scope. Engineering owns technical delivery. Functional leaders own sign-off for their own readiness criteria.
- For assigned programs, owns delivery outcomes: scope definition, milestones, dependency and risk management, and launch readiness.
Responsibilities Launch & Release Facilitation - Facilitate every product launch and release end to end, bringing Product Managers, Engineering, Security, Legal, Support, Marketing, and Sales together at the right time.
- Consolidate readiness status across all functions, surface open risks, and prepare leadership for Go/No-Go sign-off.
- Maintain a portfolio-wide release calendar and resolve conflicts when several products or segments launch or integrate in the same window.
- Partner with engineering leads to understand system architecture, dependencies, and trade-offs, so readiness assessments reflect technical reality.
- Drive launch readiness across quality, security, privacy, reliability, and operations.
- Lead post-launch reviews and feed lessons learned back into the process.
Alpha/Beta Program Management - Formalize and run a repeatable Alpha/Beta program covering entry and exit criteria, participant selection, feedback collection, and graduation decisions, so programs are not reinvented per product.
End-of-Life (EOL) Facilitation - Own and facilitate the end-of-life process for retiring products, including decommission checklists, customer migration plans and EOL notifications, and infrastructure teardown coordination.
- Track each retirement against its timeline and make sure Support, Sales, Legal, and Engineering are aligned before customers are notified.
Process Ownership - Develop and maintain the launch, release, and EOL processes and supporting documentation, keeping them current as products, org structure, and non-functional requirements evolve.
- Identify process gaps as the portfolio grows and integrations multiply, and drive updates before they cause a missed or rushed release.
- Define and report program health metrics (for example, on-time readiness, release slippage, and post-launch issues) and use them to inform decisions and improve the process.
- Train and onboard Product Managers and cross-functional partners on processes.
- Build the system so readiness knowledge lives in shared processes and documentation, not in any one person's head.
Program Delivery - Own end-to-end delivery of assigned complex, multi-team programs: define scope, goals, milestones, and success metrics.
- Partner with engineering leads to shape technical designs and roadmaps and sequence work around system dependencies.
- Identify risks and blockers early; drive mitigation and escalate with clear options when needed.
- Run program rhythms: planning, status reporting, launch reviews, and retrospectives.
- Communicate program status to stakeholders from engineers to executives, tailoring detail to each audience.
- Run your own programs through the lifecycle process, and use what you learn to improve it for everyone.
Cross-Functional and Cross-Segment Coordination - Run recurring readiness checkpoints across in-flight releases in every portfolio segment, flagging schedule conflicts, resourcing gaps, and dependency risks between integrating products.
- Align process expectations across segments while accommodating real differences in how each segment builds and ships. Escalate when segments need different treatment.
- Partner with Product Managers as their dedicated process and coordination resource, freeing them to focus on product strategy and customer value.
- Drive telemetry standardization across products, working with Engineering and Cloud Operations, to keep monitoring and alerting practices consistent.
- Take on other cross-functional initiatives as assigned by leadership.
And other duties as assigned. Requirements - 5+ years in program management, technical program management, product operations, or release management, including leading cross-functional technical programs.
- Track record running or formalizing structured launch, release, or beta/pilot programs across multiple teams or products.
- Proven ability to influence and drive decisions without direct authority over the people or the work.
- Strong facilitation and executive communication skills, including presenting risk and readiness status to leadership.
- Strong written process documentation skills; able to turn ambiguous or informal practice into a framework others will follow.
- Experience working across Product, Engineering, Security, Legal, Support, Marketing, and Sales stakeholders.
- Working understanding of the software development lifecycle and strong technical fluency: able to engage engineers on architecture, system dependencies, and trade-offs, and to read technical designs.
- Demonstrated ability to manage multiple programs, dependencies, and stakeholders at once.
Preferred Skills - BA/BS in Computer Science, Engineering, or equivalent practical experience.
- Experience coordinating across multiple product lines or business units with different ways of working.
- Familiarity with release and launch tooling (release calendars, project plans, readiness scorecards), or willingness to learn and evolve them.
- Working knowledge of telemetry and observability practices.
- Experience with cloud infrastructure, distributed systems, data platforms, or ML/AI products.
- Experience with product end-of-life or decommissioning.
- Experience using metrics to track program health and drive process improvement.
- Track record launching products or platforms at scale, including through ambiguity.
- Experience influencing senior stakeholders and structuring ambiguous problems.
Additional Details - Salary commensurate with experience ($110,000 - $160,000 US Dollars) with bi-weekly pay via direct deposit. Posted salary ranges are made in good faith. Quorum Software reserves the right to adjust ranges depending on the qualifications, experience, training, work history, and geographic location of the selected candidate.
- Visa Sponsorship : Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
