5+ years in technical program management or related roles overseeing cross-functional launches.
Hands-on experience with third-party integrations and APIs, including REST and webhooks.
Proven track record of managing multi-team projects from kickoff to launch with effective milestone tracking.
Strong communication skills with attention to detail for interactions with partners and stakeholders.
Ability to influence outcomes across teams without direct management authority.
Comfortable in a fast-paced, entrepreneurial startup environment.
Low ego and willingness to dive into details as needed.
Responsibilities
Own the launch plan, including timeline, milestone tracking, and escalation management.
Document UI/UX in Figma and ensure accurate launch of partner experiences.
Drive technical design decisions and troubleshoot during the build phase.
Act as the primary contact for pilot partners, ensuring responsiveness.
Conduct recurring technical syncs with partners, managing agendas and follow-ups.
Collaborate with the Technical Account team on incident escalation and partner communications.
Review partner performance data monthly and address tracking issues with Analytics.
Transform recurring partner issues into reusable processes for faster, cost-effective integrations.
Benefits
Hybrid work model with on-site expectations of 2-3 days per week in local offices.
Relocation assistance program for candidates outside of Tier 1 markets.
Access to comprehensive benefits package as detailed on the company website.
Full Job Description
About the role:
Flex is hiring a Technical Program Manager to lead partner integration programs from scoping through launch and ongoing performance. Own delivery across Engineering, Business Development, and external partners, ensuring intgrations launch on time and remain reliable afterward. This is a high impact position offering the chance to shape the foundational technology that will drive Flex's transformation from a single-product solution to a broad financial services platform. What you'll do
Run launches end to end
Launch management: Own the launch plan: timeline, milestone tracker, technical and GTM project management, and escalations when dates slip.
Experience: Document UI/UX in Figma (placement, partner-surface screens, Embed onboarding) and verify the experience launches correctly and stays correct.
Technical design: Drive technical design decisions and troubleshooting during the build, alongside the Engineering Lead who owns the build.
Pilot partners: Be the day-to-day contact for pilot partners and keep them responsive.
Operate live integrations
Partner syncs: Run recurring technical syncs with partners, including agenda and follow-ups.
Incidents: Together with the Technical Account team, own incident escalation and partner communications during issues.
Monitoring: Review partner performance data monthly and work with Analytics to resolve tracking issues.
Partner asks: Respond to partners for product functionality and improvements.
Cross-team fixes: Make sure other Flex teams fix and test bugs that affect Integrated partners.
Improve the platform
Platform generalization: Partner with Product and Engineering to evolve our current integrations into a broader, reusable API and platform that supports diverse billers and payment types, including rent.
Integration excellence: Turn recurring partner issues into reusable process (templates, checklists, runbooks, tooling) that makes each integration faster to launch and cheaper to maintain.
Key qualifications
Required
Experience: 5+ years in technical program management, technical product, solutions or integration engineering, or a similar role running cross-functional technical launches.
Integrations: Hands-on experience with third-party integrations and APIs (REST, webhooks, authentication, SDKs, sandbox and production environments), and comfort reading API docs and technical specs.
Program management: A track record of taking multi-team projects from kickoff to launch, with milestone tracking, risk management, and escalation.
Communication: High attention to detail, with precise and effective communication with external partners and senior stakeholders, including during incidents.
Influence: Comfort being accountable for outcomes you do not directly control. You will work across BD, Engineering, and partners without managing them.
Low ego: As a rapidly growing startup, everyone is a doer. You will lead through influence with no direct reports, and dive into the details yourself.
Pace: Desire for a fast-paced, entrepreneurial environment.
Strongly preferred
Fintech and payments: Experience with money movement (flow of funds, ledgering, reconciliation, banking-partner constraints).
Proptech: Experience with property management software and its ecosystem (for example Yardi, Entrata, RealPage, MRI, AppFolio).
Incident management: Experience running incident communications and post-incident follow-through.
Nice to have
Partner programs: Experience running a partner program or developer relations function, or owning a partner API or self-serve integration surface.
Design collaboration: Experience working with design on partner-facing UI, and fluency in Figma.
Compensation
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
Tier 1 (NYC/Bay Area)
$215,000-$270,000 USD
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
View our benefits and more at getflex.com/careers.
About Flex
Flex Ltd. is an American Singaporean-domiciled multinational electronics contract manufacturer. It is the third largest global electronics manufacturing services (EMS), original design manufacturer (ODM) company by revenue, behind only Pegatron for what concerns original equipment manufacturers. Flex has manufacturing operations in over 30 countries, totaling approximately 200,000 employees.
