Role SummaryTechnical Program Managers (TPMs) coordinate and drive complex customer engagement programs across the Forward Engineering team. They manage engagement timelines, customer communication cadences, resource coordination, and risk tracking. They operate as the operational backbone of high-complexity enterprise deployments and solution delivery programs, ensuring that multi-disciplinary FE teams execute cohesively and that customers have a clear view of progress.
Key Responsibilities- Own program management for large, complex Forward Engineering customer engagements
- Develop and maintain detailed project plans, milestone tracking, and risk registers for active engagements
- Coordinate resource scheduling across Enterprise Deployment, Data Engineering, Migration, and AI practice teams
- Lead weekly customer status meetings, prepare executive-level program reports, and manage escalation communication
- Track and report engagement financial performance against budgeted hours and timelines
- Drive internal retrospectives and capture lessons learned for the delivery playbook
- Coordinate cross-pillar dependencies between Forward Engineering and the Engineering pillar (L3 escalations, product gaps)
- Support the Head of Forward Engineering on capacity planning and demand forecasting
Qualifications- 5+ years experience in technical program management, professional services operations, or enterprise project management
- Experience managing technical delivery programs for data platform, cloud migration, or enterprise software projects
- Strong proficiency with project management tools (Jira, Asana, MS Project) and executive reporting
- Ability to understand and communicate technical concepts to both technical and non-technical stakeholders
- PMP, Agile, or equivalent certification preferred
- Experience in a customer-facing professional services or implementation environment
