Applied Materials, Inc

Technical Product Support (TPS) Engineer III - (E3)

Applied Materials, Inc$96K — $132K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Expertise in hardware and software stability issues
  • Experience in managing customer escalations and technical troubleshooting
  • Knowledge of Alpha and Beta Site support processes
  • Ability to analyze system performance metrics such as MTBF and MTBI
  • Strong documentation skills for technical improvements and system upgrades
  • Demonstrated project or team leadership experience
  • Excellent communication skills for customer engagement and training

Responsibilities

  • Participate in product introductions and resolve long-term customer issues
  • Drive Failure Analysis to identify and resolve technical problems
  • Support engineering through installation and testing of new hardware and software
  • Facilitate customer site support for new product operations
  • Review Engineering Change Orders (ECOs) for technical corrections
  • Generate and present detailed system performance reports
  • Organize and conduct on-site training sessions for engineering teams

Benefits

  • Full-time employment arrangements
  • Relocation support for candidates
  • Significant travel opportunities (up to 50%)
  • Involvement in bonus and stock award programs
  • Comprehensive benefits package
Full Job Description
Key Responsibilities
  1. Participates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware & Software (stability) issues.
  2. Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue.
  3. Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
  4. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
  5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Also in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer.
  6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
  7. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
  8. Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers. Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account.


Functional Knowledge
  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field


Business Expertise
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services


Leadership
  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity


Problem Solving
  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions


Impact
  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies


Interpersonal Skills
  • Communicates difficult concepts and negotiates with others to adopt a different point of view


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 50% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ

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