Technical Product Owner

This position is responsible for implementation and enhancement of vendor software and/or hardware package applications, providing overall business function knowledge to projects and support, incorporating scaled agile framework. This position collaborates with vendors, company customers, IT colleagues, and other stakeholders to understand customer requirements and system interfaces, assess available technologies/vendor packages, and present solutions. This role focuses on cart, checkout, payments, and order lifecycle capabilities, with an emphasis on platform reliability, integration, and technical delivery. Our current platform is SAP Commerce Cloud (Hybris); experience with other enterprise commerce platforms is welcome, and prior SAP Commerce Cloud experience is not required. Position will either support hybrid schedule (Monday-Wednesday in Grand Rapids MI office, Thursday-Friday remote) or flexible remote schedule within our six state footprint (MI, IN, IL, OH, KY or WI). Relocation assistance will not be provided. Immigration sponsorship is not provided. What You'll be Doing: - Coordinates, Implements and configures vendor software applications. - Develops interfaces to vendor software applications and assists in deployment of solutions. - Optimizes packages to meet SLA/functional requirements. - Provides high-level technical consulting support on vendor applications and interfaces. - Coordinates with ITS Security and Infrastructure teams to ensure secure deployment of vendor applications. - Assists product owners in systems analysis and creation or updating of documentation for all business processes. - Interfaces with the Product Owner and IT partners to develop acceptance criteria for projects features and user stories and ensures acceptance criteria are met. - Works within the SAFe Agile framework and utilizes ITIL best practices. - Participates with other IT members, customers and other stakeholders in new product reviews, tests and pilots. - Performs feasibility studies/proofs of concept, to evaluate solutions. - Assists in production support and maintenance of applications in accordance with ITIL as needed. - Actively participates in all team Agile ceremonies. This job role may also provide facilitation of activities for Agile teams within Meijer ITS as acting Scrum Master. - Cart and backend commerce focus: Prioritizes the platform backlog and roadmap with engineering and business partners, balancing customer capabilities, reliability, technical debt, and vendor upgrades. - Cart and backend commerce focus: Uses production logs and telemetry to guide root-cause analysis and remediation; coordinates release readiness, rollback planning, and post-release verification. - This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications): - Bachelor's or equivalent. - Any SAFe certification (SSM, SASM, SA, SPC, SPMPO). - ITIL Foundations Certification. - Prefer experience in business application design, development, installation, and modification. - Knowledge of project management techniques is required (cross-functional experience is highly desirable). - Familiarity with business systems. - Experience as a team member on project teams in a cross-functional environment. Experience on Agile teams is preferred. - Strong business knowledge, with hands-on experience managing vendor packages for the business. - Strong verbal and written communication skills with an ability to express complex technical concepts in business terms. - Analytical, problem-solving and conceptual skills. - Knowledge of secure code design principles and practices. - Working knowledge of SAFE agile framework preferred. - Solid teamwork and interpersonal skills. Ability to work well on cross-functional project teams and foster team commitment to tasks. - Knowledge of agile practices in a cross-functional environment preferred. - Ability to effectively adapt to rapidly changing technology and apply it to business needs. - Ability to establish and maintain a high level of customer trust and confidence. - Ability to provide high level of quality and productivity. Applicable Experience - Cart and Backend Commerce - Commerce platform ownership: 6+ years in product ownership, technical program management, or engineering on transactional commerce platforms, including 3+ years owning a platform or domain end to end. - Cart and backend commerce: Hands-on experience with shopping cart, checkout, pricing and promotions, payments, and order lifecycle capabilities on enterprise commerce platforms. Familiarity with our current platform, SAP Commerce Cloud (Hybris), is nice to have, not required. - Backend technical fluency: Experience with commerce APIs, service integrations, background jobs, and order-processing workflows; ability to read backend application code and use SQL, logs, and distributed traces to investigate issues. Java/Spring experience preferred. - Production reliability and delivery: Experience using telemetry for incident analysis, performance improvement, and capacity planning, with ownership of release readiness, rollback planning, and post-release validation. - Technical prioritization and collaboration: Experience managing backlogs and acceptance criteria, coordinating vendors and cross-team dependencies, and documenting technical decisions. Familiarity with event-driven integrations, caching, relational databases, and observability tools preferred. We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. $88,500.00 - $138,000.00 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you'll be joining. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development The interview process is intended to learn more about your personal skills and experience. To this end, we ask that candidates do not use AI tools during the hiring process. Please note: - Cameras must be turned on during all virtual interviews. - AI tools may not be used during any part of the interview process.