U.S. Bank

Technical Product Manager

U.S. Bank • $111K — $131K *
Charlotte, NC 28269In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Technical Product Management experience required.
  • Expertise in product model system interdependencies and designing solutions.
  • Deep understanding of target customer through research and product mapping.
  • Strong collaboration skills with software engineers.
  • Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
  • Familiarity with conversational AI, Generative AI, and intelligent automation.
  • Understanding of IVR design, call routing, and customer experience optimization.

Responsibilities

  • Oversee strategic product management for assigned technical product line(s).
  • Engage with stakeholders to define and prioritize product features.
  • Drive product development and manage the product backlog.
  • Define and deliver product performance goals and metrics.
  • Monitor and report on performance metrics for continuous improvement.
  • Leverage OKRs to drive roadmap priorities.
  • Coordinate with engineering teams to ensure timely delivery of capabilities.

Benefits

  • Healthcare options including medical, dental, and vision.
  • Life insurance and optional term life coverage.
  • Short and long-term disability support.
  • Pregnancy disability and parental leave benefits.
  • 401(k) plan with employer contributions.
  • Paid vacation of two to five weeks based on tenure.
  • 11 paid holidays annually.
  • Adoption assistance program.
  • Sick and Safe Leave accruals up to 80 hours per year.
Full Job Description
Job Description

Role Responsibility:
  • Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:
  • Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
  • Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
  • Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
  • Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
  • Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
  • Uses performance metrics to drive towards progress on identified strategies and initiatives.
  • Leverages OKRs (Objectives and Key Results) to drive roadmap priorities


Basic Qualifications
  • Technical Product Management experience


Preferred Skills/Experience
  • Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
  • Technical know-how understands the product technical architecture and understands the economics of technical investments
  • Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
  • Strong collaboration with software engineers to execute product vision and roadmap
  • Preferred skills: product strategy, vision and planning, product discovery, product development, agile ways of working, enterprise technical alignment and performance measurement and optimization
  • Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
  • Understanding of IVR design, contact flows, call routing, and customer experience optimization.
  • Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
  • Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
  • Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
  • Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations.


Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law


Review our full benefits available by employment status here.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

Posting may be closed earlier due to high volume of applicants.

About U.S. Bank

U.S. Department of the Treasury is a government agency responsible for promoting economic prosperity and ensuring financial security. The department is responsible for a wide range of activities such as advising on economic and financial issues, encouraging sustainable economic growth, and fostering improved governance in financial institutions.

U.S. Bank Careers

Join the dynamic team at U.S. Bank, one of the nation's top banking institutions, where your career journey is as promising as the services we provide to our customers. At U.S. Bank, we are committed to fostering a culture of innovation, leadership, and diversity that is unmatched in the industry.

Explore Job Opportunities and Growth

At U.S. Bank, we offer a variety of job opportunities that cater to a range of skills and professional interests. Whether you are looking for a position in finance, technology, customer service, or management, U.S. Bank is hiring talented individuals who are eager to contribute to our mission and grow with us.

Internship Programs

Kickstart your career with U.S. Bank’s internship programs. These opportunities are designed for ambitious students who want to gain hands-on experience and develop essential skills in a real-world setting. Our internships provide a platform to engage with experienced professionals and explore potential career paths within the company.

Benefits and Employment Perks

Choosing a career at U.S. Bank means more than just employment. We offer comprehensive benefits designed to enhance your life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally.

Our Commitment to Diversity and Inclusion

Diversity and inclusion are at the core of our values at U.S. Bank. We are dedicated to creating an environment where all employees feel valued and included. Our diversity training programs are part of our commitment to an inclusive workplace, where everyone can thrive.

Leadership and Professional Development

Leadership at U.S. Bank is about more than guiding teams – it's about inspiring them. We invest in leadership training and professional development programs that help our employees become the best in their fields. By fostering a culture of learning and growth, we prepare our team members to take on new challenges and leadership roles.

Networking and Innovation

Networking at U.S. Bank goes hand in hand with innovation. Our employees are encouraged to connect with colleagues and industry leaders through various networking events and professional groups. This collaborative environment fuels innovation and allows us to stay ahead in a competitive industry.

Join Our Team

Are you ready to take the next step in your career? Explore the open positions at U.S. Bank and find where your skills and passions align with our needs. Prepare your resume, sharpen your interview skills, and get ready to join a team where your career can flourish.

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Stay ahead in your career with U.S. Bank – where your growth is our priority.
Learn more about U.S. Bank
Size
68,796 employees
Market Cap
$66.2 billion
Industry
Finance & Insurance
Net Income
$4.9 billion
5 Year Trend
+0.5%
NASDAQ
USB
* Ladders Estimates

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