5+ years of product management experience, preferably in e-commerce or subscription services.
Bachelor's degree in a technical discipline.
Strong technical skills with experience in collaborating with engineering teams.
Ability to communicate complex technical information to diverse audiences.
Customer-focused mindset with a passion for enhancing user experience.
High attention to detail, especially in transactional environments.
Responsibilities
Own and manage the Order Management System (OMS) throughout the order lifecycle.
Measure and optimize shipping SLAs, developing a strategic roadmap for improvements.
Coordinate with stakeholders to ensure well-scoped updates and synchronized releases.
Oversee the Renewal Management System, managing payment processes for subscriptions.
Reduce involuntary churn through systemic enhancements and evaluation of billing solutions.
Develop a project roadmap with finance and engineering teams to prioritize renewal initiatives.
Create detailed reports to monitor system performance at a granular level.
Benefits
Opportunity to work on mission-critical software systems that impact customer experience.
Collaborative environment with in-house product and engineering teams.
Focus on continuous improvement and optimization of key business processes.
Engagement with a subscription service that delivers new books to members monthly.
Full Job Description
Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Technical Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month.. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.
What you'll do...
Order Management
Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members.
Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time.
Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs.
Renewals
Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service.
Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors.
Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements.
Monitoring & Reporting
Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order.
Operate on the instinct that if you cannot measure it, you do not know it is happening correctly.
About you...
5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders. E-commerce or subscription experience is required; both is ideal.
Bachelor's degree, likely in a technical discipline.
Strong technical skills and deep experience working with engineers to spec technical systems.
Excellent at communicating technical information to different audiences.
A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build.
Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human.
