We are seeking a Technical Product Manager to lead the strategy, planning, and delivery of contact center products and digital customer experience solutions. This role will partner with business and engineering teams to define requirements, drive technical solutions, and manage the product roadmap.
Your Role
- Own product planning, roadmap management, and feature delivery for contact center solutions.
- Drive technical solution design for complex product enhancements and initiatives.
- Create functional requirements, technical specifications, data flows, and acceptance criteria.
- Evaluate technical feasibility, dependencies, risks, and trade-offs.
- Collaborate with product, design, engineering, and business stakeholders to deliver customer-focused solutions.
- Define and monitor product KPIs, performance metrics, and continuous improvement opportunities.
- Validate features against business goals, customer needs, and success criteria.
- Stay current on emerging technologies and recommend innovative product capabilities.
Your Skills and Experience
- 5+ years of Product Management or Technical Product Management experience.
- Experience with contact center, customer experience (CX), CRM, or digital platforms.
- Strong understanding of Agile methodologies and software development lifecycles.
- Proven ability to translate business requirements into scalable technical solutions.
- Excellent stakeholder management, communication, and analytical skills.
The base compensation range for this role in the posted location is: $101,140 - $182,624
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
