Job Summary:
We are looking for a highly motivated individual to join our team as a Technical Operations Program Manager supporting a large technical organization. The ideal candidate will bring strong technical aptitude, exceptional attention to detail, an analytical background, and a passion for developing innovative solutions. This position supports quality assurance, operational programs, and continuous improvement initiatives, with a focus on program development and implementation, data-driven performance analysis, scalable processes, quality standards, and opportunities for automation and operational efficiency. Success in this role requires data analytics experience, an innovative mindset, and the ability to collaborate across business and technical teams to deliver measurable improvements in service quality and operational performance.
Key Responsibilities:
- Support the design, development, and implementation of operational programs, processes, and solutions that align with business objectives.
- Analyze and develop reporting for operational data, performance metrics, and trends to identify gaps, risks and opportunities for measurable improvement.
- Partner with business and technical teams to translate operational requirements into standardized processes, frameworks and measurable performance standards.
- Create and maintain clear, accurate program documentation, including process guides, standard operating procedures, quality standards and reporting to support consistency and knowledge sharing.
- Develop and maintain quality standards, audit checklists and validation processes and monitor adherence to drive consistent service quality.
- Evaluate emerging technologies, automation and AI-enabled tools, and develop proposals and practical solutions that improve program operations and service delivery, including through low-code/no-code platforms.
- Work closely with technical stakeholders, service owners, delivery teams and partners to support successful implementation.
Required Qualifications:
- 3-5+ years of high-tech industry experience, including technical program management, business operations, data analytics, quality assurance, or related disciplines
- Associate's or bachelor's degree in a related field or demonstrated experience
- Hands-on experience developing technology solutions, automating workflows and improving operational processes, including through low-code/no-code tools or comparable platforms, with a track record of introducing innovative approaches
- Proven experience in strategic leadership, operational program development and implementation, and project deployment
- Demonstrated experience with data analysis, reporting, process design and modeling to translate performance metrics into actionable insights
- Experience with quality governance, validation, process adherence, and developing audit checklists and quality standards
- Exceptional attention to detail and accuracy, with the ability to identify errors, inconsistencies, and process gaps in data, documentation, and program deliverables
- Demonstrated ability to manage business relationships across teams
- Strong interpersonal, verbal, and written communication skills for technical and non-technical audiences
Preferred Skills:
- Proficiency with technical solutions, data analytics, and reporting platforms, including experience with tools such as Power BI, Excel, Power Platform, Azure DevOps, SharePoint, or comparable technologies
- Knowledge of SQL or data modeling
Benefits
Company-sponsored Health, Dental, and Vision (HDV) insurance, 401(k) with match, Flex PTO, an Employee Assistance Program (EAP), and optional supplemental benefits designed to support your well-being and success.
Salary
$75,000-$95,000
