SpaceX

Technical Operations Engineer, Customer Success (Starlink)

SpaceX • $90K — $120K *
Bastrop, TX 78602In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in an engineering discipline.
  • 2+ years in venture capital, management consulting, or operations/product management in tech.
  • Willingness to engage with technical topics and data analytics.
  • Ability to navigate complex problem spaces to drive positive outcomes.
  • Experience with data analysis in Python, SQL, R, or similar languages.
  • Strong communication skills, both verbal and written.
  • Knowledge of software development life-cycle and release process.

Responsibilities

  • Drive user metrics such as Net Promoter Score and Customer Satisfaction Score.
  • Collaborate cross-functionally to identify and resolve user experience issues.
  • Automate or create processes to address structural and emerging issues.
  • Serve as product manager for feature launches and software automation projects.

Benefits

  • Opportunity to work on the cutting edge of satellite technology with SpaceX.
  • Collaborate with talented professionals across various disciplines.
  • Dynamic and fast-paced work environment with unique challenges.
  • Potential for career advancement in a high-impact role.
  • Work contributing to a global mission of providing internet access.
Full Job Description
TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK)

One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.

RESPONSIBILITIES:
  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • Serve as product manager/project owner for feature launches and software automation projects.

BASIC QUALIFICATIONS:
  • Bachelor's degree in an engineering discipline.
  • 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

PREFERRED SKILLS AND EXPERIENCE:
  • Willingness to dive deep into technical topics and data analytics.
  • Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
  • Demonstrated capability to parse technical subjects on a deep level.
  • Experience in data analysis using Python and SQL, R, or similar languages.
  • Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
  • Excellent verbal and written communication skills.
  • Ability to apply first principles to business problems.
  • Knowledge of software development life-cycle and release process.

ADDITIONAL REQUIREMENTS:
  • Must be available to work extended hours and weekends as needed.
  • Willingness to travel to customer sites, other SpaceX locations, and events as needed.


ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. a7 1157, or (iv) Asylee under 8 U.S.C. a7 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

About SpaceX

SpaceX is an American aerospace manufacturer and space transportation services company founded in 2002 by entrepreneur Elon Musk. The company designs, manufactures, and launches advanced rockets and spacecraft. SpaceX has developed the Falcon 1, Falcon 9, Falcon Heavy, and Dragon spacecraft. The company was founded with the goal of reducing space transportation costs and enabling the colonization of Mars. SpaceX has achieved several milestones in spaceflight, including the first privately-funded liquid-propellant rocket to reach orbit, the first privately-funded company to send a spacecraft to the International Space Station, and the first privately-funded company to send a human-rated spacecraft to orbit.
Learn more about SpaceX
Size
8,000 employees
Industry
Aerospace & Defense
Founded
2002
* Ladders Estimates

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