Department: Facilities

Reports to: Senior Manager, Facilities

Status: 100% Full-Time, Exempt

Probation: 180 Days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

JOB SUMMARY: The Technical Manager is responsible for overseeing facility operations, maintenance, and construction projects across multiple sites. This position manages preventive maintenance schedules, work order systems, and vendor relationships to ensure efficient, safe, and compliant facility performance, as well as acts as project manager for renovations and capital improvements, tracking budgets, timelines, and contractor work. This role supports regulatory compliance, life safety systems, and risk management processes and participates in departmental planning, emergency response, and long-term facilities planning.

ESSENTIAL FUNCTIONS

Facilities Maintenance & Operations
• Oversee maintenance and repairs across multiple locations, including offices, clinics, residences, and theatres
• Manage and maintain the work order system (CMMS), ensuring timely response, resolution, and documentation of requests
• Create and implement preventive maintenance schedules to ensure proper equipment function and facility performance
• Order parts, troubleshoot, and support repairs as needed in coordination with the Property Team
• Conduct regular facility walkthroughs to assess and address safety and technical issues

Project & Construction Management
• Serve as project manager for facility-related renovations and construction projects
• Gather and document project requirements, obtain bids and quotes, and vet contractors
• Track project timelines, budgets, and deliverables to ensure projects are completed on schedule and within scope
• Analyze project finances, reconcile variances, and maintain related documentation including contracts and warranties
• Assist in developing and implementing a long-term maintenance and capital improvement plan

Vendor & Contractor Coordination
• Schedule and oversee work performed by external vendors and contractors
• Coordinate internal communication, on-site logistics, and verification of completed work
• Maintain records of vendor performance, contracts, and bid evaluations to support decision-making

Safety, Compliance, & Risk Management
• Ensure compliance with building codes, permitting requirements, and regulatory standards
• Monitor, test, and document Life Safety and Security Systems across all facilities
• Collaborate on the investigation and reporting of incidents in alignment with OSHA, Workers' Compensation, and internal safety protocols
• Serve as a point of contact for inspections and ensure all required documentation is up to date and accessible

Administrative & Departmental Support
• Apply for and maintain required permits
• Participate in departmental planning meetings, training, and professional development activities
• Respond to emergencies in an on-call capacity, coordinating with vendors and internal teams
• Perform additional duties to support departmental and organizational objectives

QUALIFICATIONS
• 5 years of experience in contractor management, property repair, and commercial building troubleshooting
• An adaptable mindset focused on providing answers and solutions to difficult problems
• Working knowledge of general building management, maintenance, and equipment repair including, but not limited, to electrical, HVAC equipment and controls, plumbing, and various other trades
• Strong organizational skills, including superior written and verbal communication skills
• Ability to handle a heavy workload of many diverse requests calmly and professionally
• Ability to work cooperatively with many departments, clients, and other agency staff members
• Proficiency with MS Office, Work Management System, HVAC control systems, and the aptitude to learn other software programs
• Access to reliable transportation and the ability to be insured
• Ability to make decisions independently and quickly in emergencies
• Familiarity with building mechanical and electrical systems and drawings
• Strong organizational and communication skills
• Ability to work cooperatively with many departments, clients and other agency staff members
• Available to be on-call for scheduled and emergency situations 24-7