Bachelor's degree in a related field; Master's preferred.
2-5 years of experience in instructional design or training.
Proven experience in curriculum development and product training.
Strong collaboration skills with cross-functional teams.
Ability to analyze data and resolve inconsistencies.
Responsibilities
Design and develop instructional materials for product knowledge and selling.
Create and deliver training programs for point of sale agents.
Collaborate with merchandising on training for seasonal and promotional products.
Work with marketing to develop training for new products and services.
Update training materials to reflect current policies and procedures.
Coordinate with vendors for on-site training and resources.
Identify training opportunities through partnership with product support.
Benefits
Comprehensive medical, dental, and vision plans.
401(K) plan with company matching contributions.
Generous paid time off including holidays, vacation, and wellness days.
Life and disability insurance options.
Tuition reimbursement for continued education.
Employee assistance programs for personal support.
Adoption and surrogacy assistance programs.
Full Job Description
Job Summary
Responsible for the development and delivery of product training. Support creation, testing and review of new and existing courseware. Engage with cross-functional stakeholders to identify specific training needs and develop solutions.
Major Tasks, Responsibilities, and Key Accountabilities
Responsible for instructional design and curriculum development for customer care product knowledge and product selling.
Creates, coordinates and delivers product training to point of sale agents including instructor led training, videos and eLearning at all sites.
Collaborates with merchandising team on current and upcoming products (seasonal and promotional) to develop and maintain current training programs.
Collaborates with merchandising and marketing teams on current and upcoming catalogs to develop new product, new services and new vendor training programs.
Maintains training materials to ensure current policy and procedure changes are incorporated in all related training materials.
Acts as liaison with vendors to coordinate on-site training and utilization of their training libraries.
Partners with product support to develop FAQ's and identify training opportunities.
Performs other job-related duties as assigned.
Nature and Scope
Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Typically requires overnight travel 20% to 50% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range $70,600.00-$104,100.00 Annual
HDS provides the following benefits to all permanent full-time associates:
Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance
About HD Supply Holdings
HD Supply Holdings is a leading distributor of maintenance, repair, and operations (MRO) products to the multifamily and hospitality markets in North America. The company was founded in 1974 and is headquartered in Atlanta, Georgia. HD Supply Holdings offers a wide range of products, including plumbing, electrical, HVAC, hardware, and janitorial supplies, as well as appliances and lighting. The company serves over 500,000 customers through its network of more than 270 branches and 44 distribution centers. HD Supply Holdings is committed to providing its customers with high-quality products and exceptional service.
