About the RoleWe're looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You'll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible.
This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.
Your ImpactCustomer Onboarding & Implementation
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
Project Management
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
Internal Collaboration
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
What You Bring- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Comfortable with:
- APIs, integrations, frontend technologies, and data concepts
- Software troubleshooting and problem-solving
- Technical conversations with non-technical stakeholders
- Managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
Bonus Skills & Experience - Bonus: experience with analytics, martech, data platforms, or attribution tools
#LI-Remote
Base Salary Range
$140,000-$165,000 USD
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview ProcessThe interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.
