Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical-24/7 DoD cyber operations program. This program contributes directly to the execution of DoD's cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities.
This is an onsite position located at Wahiawa, Hawaii and requires an active TS/SCI w/CI Poly. The position involves shift work and evening/weekend on-call duty rotation.What You'll Do:- Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
- Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
- Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
- Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
- Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
- Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
- Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
- Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
- Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
- Support operational demands and shifting priorities -including occasional weekend installations and last-minute schedule changes-with flexibility and a positive, team-oriented approach.
Education/Experience/Skillset Required:- Bachelor's degree and 5 years of directly related experience or a Master's degree and 3 years of directly related experience OR an equivalent combination of education and experience.
- Proficiency with the following:
- Deployment and automation scripting with Ansible and Python
- Linux and Windows system administration
- Patching Windows and Linux vulnerabilities, host-based networking and Cisco configurations
- Security Technical Implementation Guides (STIGs)
- Linux+ certification or similar certification
- CCNA certification
Travel: Up to 10%
Security Clearance: Active TS/SCI with CI Poly
AA / Disability / Veteran
US Salary Range: $112,500 - $150,000
The salary offered to a selected candidate will be based on several factors including location, skills, and experience. In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation.
