Job description:As a Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.
* This posting covers multiple openings across locations and seniorities. Your exact leveling + compensation range will be determined by your location, experience and interview performance.
* This role hybrid role, going into the office 3 days a week (hybrid), at our SF (Jackson Square), NYC (Chelsea), and Atlanta (Colony Square) location.
Please note that unfortunately, we do not offer relocation assistance for this role at this time. What You'll Be DoingStrategic Growth & Performance- Become a true expert on your merchants' business, diving deep into their payment data to uncover actionable insights and opportunities.
- Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com products.
- Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
Technical Ownership & Delivery- Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure.
- Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
- Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.
Merchant Advocacy & Enablement- Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.
- Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.
Qualifications- 3+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
- Solid understanding of the end-to-end payment lifecycle, from authorization to settlement. Payments experience + knowledge is required.
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
- Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
- Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
- A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.
What makes you stand out:- Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.
- Direct experience with payments ecosystem, including knowledge of key local payment methods and acquiring capabilities
- Fluency in other languages is an advantage.
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