About the Role: Technical Deployment LeadDrive long-term technical account success, deployment health, and post-go-live adoption across enterprise accounts by bridging commercial strategy, structured PMO leadership, and technical execution.
Key Responsibilities:- Drive End-to-End Technical Delivery: Own technical roadmaps, milestones, and acceptance criteria to ensure enterprise deployments launch on schedule and meet customer business outcomes.
- Orchestrate Cross-Functional Execution: Navigate Product, Core Engineering, Delivery, and Support teams to proactively eliminate technical blockers and manage resource sequencing across complex account lifecycles.
- Accelerate Adoption & Value Realization: Map legacy workflows to platform capabilities and track deployment KPIs to drive sustained usage, operational efficiency, and demonstrable ROI for customer leadership.
- Fuel Account Expansion: Partner closely with Account Executives as the primary technical owner to scope new enterprise use cases, volume growth, and technical proposals that drive commercial expansion.
- Lead Account Governance: Establish deployment scorecards, lead executive steering committees, and run technical business reviews with customer IT and business leadership.
- Scale Delivery Operations: Establish reusable deployment playbooks, PMO templates, and integration patterns, while translating customer friction points into prioritized product and engineering requirements.
Required Qualifications:- Enterprise Technical Program Experience: 5-8+ years in customer-facing technical roles (e.g., Technical Deployment Lead, TPM, TAM, Solutions Architect) managing complex enterprise SaaS or AI implementations.
- Technical Baseline: Solid technical fluency in Python, REST APIs, JSON, cloud environments (AWS/Azure/GCP), and enterprise system integrations, with the ability to troubleshoot complex workflows.
- Cross-Functional PMO Leadership: Demonstrated track record of leading cross-functional teams, managing risk and resource trade-offs, and driving internal alignment across Product, Engineering, and Sales.
- Account Governance & Workflow Mapping: Proven experience designing governance frameworks (QBRs, steering committees, KPIs) and mapping legacy customer workflows to enterprise software solutions.
- Education & Background: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical technical program management experience.
Bonus Qualifications:- Domain Expertise: Exposure to IDP, RPA, OCR, machine learning workflows, or enterprise automation platforms (e.g., Appian, Power Automate).
- Technical Pre-Sales & Expansion: Experience partnering with Account Executives to scope technical expansion opportunities and build scalable pre-sales architectures.
- PMO Certifications: Active PMP, PMI-ACP, or Agile/Scrum certification.
