The RoleAs Technical Delivery Lead, EMEA, you will own how Legora's customers across the region
go live and scale. You will lead and grow a team of Technical Delivery Managers who run
end-to-end implementations, from SSO to document-management integrations, and you
will stay close enough to the work to step into the projects yourself.
This is a player-coach role. You set the delivery standard for EMEA, make sure every
customer has a clear path from kickoff to adoption, and act as the link between the
delivery team and Sales, Customer Success, Engineering and Product. You will also help
shape the delivery playbook as Legora keeps expanding across the region.
What You'll DoLead the EMEA delivery team- Manage, coach and develop a team of Technical Delivery Managers across EMEA,
including hiring, onboarding and performance - Allocate projects across the team based on complexity, customer priority and
capacity, and keep workloads sustainable - Set clear expectations for quality, timelines and customer communication, and hold
the team to them
Own delivery outcomes for the region- Oversee the pipeline of integration projects from kickoff through go-live, and step in
early when a project is at risk - Act as the senior technical escalation point for complex implementations, including
- SSO, authentication, and document-management integrations
- Track delivery metrics such as time to go-live, project health and customer
satisfaction, and report on them to leadership - Stay hands-on with select strategic customer projects
Build the delivery engine- Standardise how EMEA delivers: playbooks, technical documentation, test plans and
rollout checklists that the team can reuse - Improve how delivery hands off to support, Customer Success and adoption teams
after go-live - Work with global delivery leads so that practices stay consistent across regions while
reflecting local customer needs, such as data residency and regional security
requirements
Work across the business- Partner with GtM and Solutions Engineering on scoping and technical feasibility
before deals close, so commitments made to customers can be delivered - Work with Engagement and Legal Engineering to turn successful go-lives into lasting
adoption - Bring patterns from delivery projects back to Engineering and Product to influence
the roadmap and make future implementations easier
Who You Are- Proven experience in technical delivery, implementation, or a similar customer-facing
technical role, including at least 2 years leading or managing a team - Strong hands-on background with enterprise integrations and implementation
- A track record of running multiple parallel implementation projects with a structured,
proactive approach to blockers and risk - Experience building repeatable delivery processes, not only running individual
projects - Able to translate technical concepts clearly for non-technical audiences, including
senior customer stakeholders - A strong communicator who builds trusted relationships across customer and internal
teams - A coach who gives direct, useful feedback and helps people grow
- Comfortable working autonomously in a fast-paced, high-growth environment
- Based in, or willing to relocate to, one of our EMEA hubs, with the flexibility to work
with customers across European time zones
Nice to Have- Experience delivering software to law firms, in-house legal teams or other regulated,
security-conscious customers - Familiarity with SSO, iManage, SharePoint or similar document management platforms
- Experience with EMEA data residency, GDPR and enterprise security review
requirements - Fluency in one or more European languages in addition to English
What's In It For You- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Competitive package: Comprehensive salary, benefits, and tools for success.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
- Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
Family Support
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
Additional Perks
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
