Technical Customer Success Manager

We are seeking our first, Technical Customer Success Manager. We are looking for someone who loves people, loves technology, and loves helping people adopt cutting edge technology. This is a hands on role: you will onboard sophisticated customers that need help with setting up complex workflows, as well as successful entrepreneurs making their first foray into adopting modern AI tools. This is a brand new role that requires you to help build the plane while flying it: at any moment you might be working through issues a customer may face, developing training content, or helping implement and improve our internal systems. RESPONSIBILITIES AND FOCUS AREAS • Close: Exceed monthly and quarterly sales and revenue targets. • Build: Design, implement, and iterate on a repeatable, scalable go-to-market infrastructure from the ground up. • Champion: Command the room at industry events and trade shows. You will be the face of spatial AI for industries transitioning from analog to hyper-advanced tech. WHAT WE ARE LOOKING FOR • A Track Record of Success: 5+ years of relevant customer success or sales experience within the software industry. • The Builder's DNA: Proven, hands-on experience implementing agentic or classic customer success infrastructure. You know how to take a blank canvas and build a scalable customer success motion. • Technical Fluency: The rare ability to understand technical products and customer needs and translate cutting-edge AI into undeniable business value. • Fearless Engagement: You thrive in the trenches. You possess a genuine love for the unglamorous work of an early stage customer success motion. $75,000 - $150,000 a year • + Bonus based on team and company performance • + Equity - we want you to have a meaningful stake in Duranta's exceptional prospects