Job Responsibilities
• Lead implementation of ServiceNow ITOM and CMDB solutions including configuring and workflow design and implementation.
• Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
• Serve as a liaison between client and technical implementation team
• Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders as well as working as part of a team to implement solutions in Agile-Scrum framework by writing epics and user stories.
• Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Qualifications
• The qualified candidate will have a minimum of two + years of recent technical experience as a ServiceNow ITOM technical consultant as well as demonstrable experience with successfully delivering customer implementations of ServiceNow IT Operations Management applications.
• Must have a strong understanding of IT infrastructure, including troubleshooting Windows/Linux server and network issues.
• ServiceNow Certified Implementation Specialist- Discovery- Required
• ServiceNow Configuration Management Database (CMDB) Fundamentals- Required
• ServiceNow Certified Implementation Specialist- Event Management- Desired
• ServiceNow Certified Implementation Specialist- Service Mapping- Desired
• ServiceNow Certificate Inventory and Management- Desired
• Strong understanding of ServiceNow functions, processes, and best practices.
• Knowledge and experience in Agile methodology, including creation of user stories.
• Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
• Proven team player and team builder.
• Excellent communication skills, both written and verbal
• Must be a US Citizen and located in the US
What Sigital offers:
• Remote FTE work
• Healthcare benefits
• 401K plan
• Working for a great ServiceNow Specialist Partner team
