Position Summary: Technical Consultant IIHCM Unlocked is a technology-enabled managed service provider helping organizations improve the way they manage human capital technology and operations. The company provides managed services and consulting across payroll, tax, HR, benefits, leave of absence, compliance, technology implementation and optimization, data governance and related workforce services. Its proprietary DELTA technology supports HCM data migration, validation and management across technology environments.
HCM Unlocked is part of Specialty Program Group, LLC (SPG), which is part of HUB International. When you join the team at HUB International, you become part of one of the world's largest insurance brokers and financial services firms, providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees and 700+ offices across North America, HUB combines the resources and reach of a global organization with the entrepreneurial culture and specialized expertise of its businesses.
We are seeking a highly motivated and driven individual to join our team in the role of Technical Consultant II. As an employer, we value individuals who possess a strong sense of ownership, are self-driven, and demonstrate genuine enthusiasm for the work they do. This position requires an individual that has strong client relationship skills, is system driven, has meticulous attention to detail, and strives to deliver an excellent client experience.
**CANDIDATES MUST HAVE EXPERT KNOWLEDGE OF IMPLEMENTING ADP WFN SOFTWARE. ADDITIONAL KNOWLEDGE IMPLEMENTING PAYCOR A PLUS**Candidate Profile:- We are looking for a candidate who is customer obsessed. Your mission is to earn and maintain the loyalty of your customers by proactively understanding and satisfying their needs. You are the owner of this client relationship, responsible for the client's longevity with HCM Unlocked and treat their business as if it were your own.
- Excellent communication skills are vital for this role. You must articulate your ideas effectively, both verbally and in writing. Prompt responsiveness and communication with your clients and peers are critical to the success of this role.
- You take ownership of your work, approach it with a sense of responsibility, urgency, and accountability. You are someone who thrives on taking initiative, setting goals, and driving projects to successful completion.
- You are self-motivated and possess a strong work ethic with a rigorous attention to detail.
- You are capable of working independently, managing your time effectively with multiple clients, and delivering high-quality results even in the face of challenges. Your ability to prioritize tasks and meet deadlines will be critical to your success in this role.
- We believe that enthusiasm is contagious and can drive positive change. We are looking for a candidate who genuinely enjoys delivering an exceptional customer experience, has a passion for implementation, and brings energy and excitement to their team and to their customers.
- You must be an analytical thinker with a passion for numbers.
- You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.
Essential Duties and Responsibilities:- Leads all aspects of the implementation project as a "client-side" resource
- Manage day-to-day project tasks for a client's successful payroll transition
- Configure workflows to optimize system buildout
- Possess and maintain a high level of HCM specific technology knowledge
- Ability to create custom reports and showcase templated reports
- Ability to provide custom system training for clients
Minimum Qualifications (Knowledge, Skills, and Abilities):- 3-5 years' experience in a high-volume, client-facing, implementation role with vendor or consulting organization
- Expert knowledge of at least the payroll and time and attendance modules within ADP WFN, including extensive payroll knowledge and implementation experience
- Experience with multi-entity, complex implementations
- Prior experience owning and leading multiple projects
- Experienced in Time & Attendance
- Strong communication and interpersonal skills
- Demonstrated organizational and time management skills
Compensation & Benefits: The expected pay range for this position is $36.06 - $43.27/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
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What we offer youWe invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
