Technical Business Analyst Based in Beverly, MA. Hybrid model of 3 days per week in office Full time Reports to: Director of Product Summary Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Technical Business Analyst. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.
We are seeking a Technical Business Analyst with a strong focus on systems integration to support the analysis, design and delivery of software solutions across our product platforms.
In this role you will work closely with Product Management, Engineering, technology partners and third-party suppliers to understand how systems need to connect, exchange data and operate together.
You will investigate existing and proposed integrations, analyze APIs, data formats and system behavior, define interface requirements, and support delivery teams through implementation, testing and rollout.
Key Responsibilities: Integration Discovery & Analysis
- Lead discovery and analysis for new and existing integrations with customer systems, partner platforms and third-party services
- Analyze API documentation, interface specifications, data models, file formats, messages and system behavior to understand capabilities, constraints and dependencies
- Map end-to-end data flows, systems of record, triggers, transformations, validation rules, error conditions, retries and reconciliation requirements
- Identify integration gaps, incompatibilities and risks, and work with Engineering and external technical teams to evaluate solution options
Stakeholder & Partner Engagement
- Work directly with customers, technology partners and third-party suppliers to clarify integration requirements, documentation, responsibilities and constraints
- Act as a liaison between Product Management, Engineering, operational stakeholders and external technical teams
- Coordinate with internal and external teams on test environments, test data, connectivity and other dependencies needed to validate integrations
Requirements Gathering & Analysis
- Analyze existing systems, workflows, interfaces and data structures to understand current behavior and constraints
- Translate business outcomes into clear functional and technical requirements, process flows, interface specifications and user stories
- Identify business rules, data validation requirements, edge cases and operational impacts of proposed changes
- Analyze how integration changes affect related systems, data flows, operational processes and wider platform dependencies
- Define clear acceptance criteria that cover both business behavior and integration outcomes
- Maintain sufficient detail and traceability for Engineering, QA, Support and operational teams to understand how integrations are expected to behave
- Support integration testing, User Acceptance Testing (UAT) and validation of delivered functionality
RequirementsYour Experience - Typically 3-5 years' experience in a Technical Business Analyst, Integration Analyst, Systems Analyst or similar role
- Demonstrated experience analyzing, defining or delivering integrations between software systems
- Experience working with APIs, third-party systems, technology partners or external technical teams
- Understanding of common integration mechanisms such as webhooks, file or batch exchange and SFTP
- Experience analyzing data structures, defining field mappings and documenting data flows between systems
- Strong documentation and process modelling skills, including functional specifications, interface specifications and data mapping documentation
- Collaborative mindset and ability to work across Product, Engineering, customer, partner and operational teams
- Comfortable taking ownership of integration analysis and following issues through from discovery to resolution
BenefitsWhat We Offer - Health and Dental Insurance (BlueCross BlueSheild, 80:20 contribution model)
- Longterm Disability & AD&D
- 20 Days PTO (full year allowance)
