RESPEC seeks a skilled Technical Billing Consultant to join our Billing team. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency. Key Responsibilities - Lead end-to-end implementation of SaaS billing systems for RESPEC billing partners - Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs - Set up and configure integrations with payment gateways (e.g., Stripe), tax engines (e.g., Avalara), Customer Relationship Management (CRM) systems (e.g., Salesforce), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite) - Conduct discovery sessions to understand client business models, billing requirements, and technical environments - Provide training to client teams on platform usage, best practices, and troubleshooting - Document system design and client system configurations thoroughly - Collaborate with and support other billing team members to resolve client billing challenges - Perform testing and validation to ensure the billing system is accurately configured according to documented requirements - Participate in meetings to align on order-to-cash processes and identify areas for improvement - Provide input on system enhancements that can streamline the order-to-cash cycle Qualifications - Excellent written and oral communication skills to interact with clients and internal teams - Strong organization and planning abilities to manage complex projects - Ability to adapt to new technologies and learn quickly in a fast-paced environment - Ability to manage multiple client projects simultaneously with attention to detail - Proficiency with SaaS billing systems to configure and optimize billing processes - Experience with API development, particularly REST, for system integrations - Proficiency in SQL for data management and analysis - Experience with JavaScript for scripting and automation tasks - Familiarity with Data Lake technology, such as Snowflake, for handling large datasets - Excellent analytical and problem-solving skills to address complex billing issues - Ability to work with large datasets and perform data analysis to derive actionable insights - Knowledge of revenue recognition - Basic understanding of the order-to-cash process to align billing with broader business operations - 5+ years of relevant experience in billing or related technical roles - Bachelor's degree preferred in a relevant field such as computer science, finance, or business - Certification or equivalent experience with a commercially available SaaS billing system Preferred Skills - Knowledge of Java or other object-oriented programming languages for advanced development tasks - BillingPlatform certification - Experience with automation tools for billing processes to enhance efficiency Additional Information Compensation: Salary depends on experience and expertise. RESPEC is a 100 percent employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: - Flexible Work Schedules - Paid Parental Leave - 401(k) & ESOP (with company match up to 4%) - Professional Development and Training - Tuition Reimbursement - Employee Assistance Program - Medical/Dental/Vision Insurance Plans