Technical Applications Specialist

The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training), installation and validation of Siemens DX instruments and systems, training and routine post-installation follow up to ensure that the end user has a good understanding of the instruments and its operation. The Technical Applications Specialist may be the primary contact for clinical applications support/troubleshooting by telephone and on site for internal and external customers.

This position is also responsible for supporting demonstrations and evaluations to enhance Sales activities.

Responsibilities:

• Provide advanced technical support to customers for assay, software and instrument troubleshooting.
• Installation and validation of Siemen Healthineers DX instruments and systems
• On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for standard systems and applications
• Participation in conventions and trade shows to assist in the sales cycle by performing demonstrations
• Coordinating system evaluations
• Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio  
• Assist in the dissemination of information pertaining to field corrective actions or changes in protocols, reagents, control values or ranges.
• Investigate, analyze and resolve customer satisfaction issues and complaints assigned to them in an accurate and timely fashion as required.
• On-site sales lead generation for reagent growth and instrument sales.
• Additional unlisted duties or responsibilities may be assigned on a temporary or regular basis depending on business needs.
• Appropriately documents all work and communicates pertinent information to customers and Siemens’ personnel.
• Responsible for understanding and improving the customer’s workflow in relation to Quality Management and Process Management
• Compliance with established safety policies and procedures
• Responsible for understanding and complying with Siemens Standards for Business Conduct.  Siemens Healthineers are required to fulfill their work activities in an ethical and compliant manner at all times.
• TASs are considered National employees and therefore travel will be required
• undefined
  
   Required Knowledge/Skills, Education, and Experience MLT/ART or B.Sc. in Medical Technology Member of CSMLS or equivalentKnowledge of Clinical Laboratory Practices and Procedures.Communication and customer interaction skills, incl. conflict handlingPresentation and demonstration skillsExtensive travel may be required Preferred Knowledge/Skills, Education, and Experience Previous experience on Siemen’s Healthineers products Preferred laboratory experience of 5 - 8 years. Competency in both English and French is an asset.  
  
   

The expected compensation for this position is:

Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and parental leave (all subject to eligibility requirements).

This information is provided per required laws and regulations. Applicants should apply via Siemens Healthineers external or internal careers site.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.