Job Type
Full-time
Description
JOB SUMMARYThe Technical Application Expert, CIP will be responsible for facilitating in depth technical field support for unique problematic clean-in-place (CIP) applications of both our existing product lines, and new product innovations, specifically within closed-system processing environments such as dairy, beverage, brewing and other liquid food processing operations. His/Her primary goal is to support our infield sales team (TACs) as a CIP subject matter expert as well as assisting in new application protocol and case study development. He/She will also provide field expertise and market insight for CIP applications to the following departments: Marketing, Research and Development, and leadership teams. This position serves as a functional solution resource to both the TAC and Marketing team. The position reports to the Senior Technical Application Manager.
GENERAL ACCOUNTABILITIES- Facilitate microbial hygiene technical support and targeted CIP field applications, including circuit assessments, wash cycle design and chemical concentration verification, for both direct and indirect CIP customers within assigned territory.
- Actively engage and assist as needed in new program or application development efforts both internally and externally including CIP product trialing, cycle validation, data collection, and case study creation.
- Help create and capture food safety and operational savings case study information, such as reductions in water, energy, chemical usage and cycle time, to be utilized by our marketing teams to further reinforce effective program facilitation within CIP applications.
- Provide in field support for the TAC team in conjunction with key customer account startups, CIP system commissioning and optimization, specialized corporate programs, long term projects, and equipment specific CIP protocols.
- Partner with Sales, Marketing, R&D, and Regulatory to deliver full value-added resources to end users, preferred channel partners and CIP equipment integrators through work with existing and new product innovations.
- Visit Sterilex customers to lead the development of custom CIP programs, to optimize implementation of Sterilex products within CIP systems and help troubleshoot any challenges facing Sterilex partners or end users, including biofilm, residue and verification issues.
- Develop as needed customer specific CIP procedures and SSOPs incorporating the needs of the site, its equipment and its CIP circuits with proper facilitation of Sterilex programs.
- Provide accurate and timely reporting in Sterilex CRM system and working with additional team members, the technical documentation, including CIP validation and verification records, to remain compliant with applicable regulatory and sanitary standards.
- Articulate and demonstrate the Company Mission, Vision and Values.
Requirements
JOB QUALIFICATIONS- 10 years of experience in technical services roles, including significant hands-on experience with CIP systems.
- Proven track record and related job experiences within the Food Safety industry, preferably in dairy, beverage or other liquid processing environments.
- Proficient in MS Word, Excel, PowerPoint and other computer software programs as needed.
- Must have a strong foundation of knowledge of CIP operations, sanitation, and food safety best practices, including CIP chemistry, the roles of time, temperature, concentration and mechanical action, and CIP system design and verification.
- Working knowledge of relevant sanitary standards and regulations, such as FSMA, the Pasteurized Milk Ordinance (PMO) and 3-A Sanitary Standards, preferred.
- Must have a high level of customer service.
- Must be a strong team leader who is committed to the organization's objectives.
- Must be able to get results by motivating others.
- Must have analytical and problem-solving skills.
- Must be able to think strategically and develop resources that generate ROI within a sales organization
- Must have excellent interpersonal, communication, and presentation skills
Physical Demands:• The ability to lift/carry up to 20 lbs.
• The ability to climb multiple flights of stairs
• The ability to travel up to 50% of the time including driving multiple hours at a time and multiple flights with airport connections.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
