PURPOSE OF THE JOB
Develop technical documentation and designs; analyze and test applications and data structures; provide end-user support and training for new applications and data structures; and conduct post-implementation reviews of systems and reporting solutions that support customers and management.
REQUIRED QUALIFICATIONS
Required Work Experience
Level 1:
- One year of college-level coursework in system requirements design and interpretation and/or the support of production systems.
Levels 2-4:
- Three years of experience in computer technology and/or information systems.
- Two years of experience in data analysis, data management and integration, data extraction, and analytical reporting.
Required Education
All Levels:
- High school diploma or GED in a general field of study.
Required Licenses
Required Certifications
PREFERRED QUALIFICATIONS
Preferred Work Experience
Levels 1-2:
- Two years of experience in computer technology and/or information systems.
All Levels:
- Two years of experience working with healthcare-related systems as a business analyst, systems analyst, or programmer.
Levels 3-4:
- Five years of experience in data analysis, data management, data integration, and reporting.
- Three years of experience working with corporate enterprise-level systems as a business analyst, systems analyst, or programmer.
Preferred Education
All Levels:
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
Preferred Licenses
Preferred Certifications
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
LEVEL 1: TECHNICAL ANALYST I
Entry-level role. Performs job functions under close supervision or peer review.
Production Support
- Track and resolve basic or routine processing problems while coordinating with appropriate business and technical areas.
- Research, analyze, track, and resolve basic production problems.
- Develop business objectives, processing requirements, and technical specifications.
- Analyze files and map data from one system to another.
- Support production cycles, resolve production incidents, and provide notification of problems.
- Write SQL queries needed for production support.
Quality Assurance
- Develop basic test data.
- Process test files and analyze test results.
- Execute test cases and scripts; document results, log defects, and perform regression testing.
- Perform test execution and defect reporting using testing tools.
- Assist with root-cause analysis and the triage of key or critical defects.
- Monitor and track the traceability of business requirements through test execution.
- Participate in defect-review meetings to explain or demonstrate defects.
- Develop and maintain SQL queries to test results and create mock data for testing and reporting.
Technical Analysis
- Learn business and system data and process flows, including how they affect surrounding systems and operational areas.
- Research and analyze application and procedural problems and recommend improvements and changes.
- Develop functional and technical specifications, logic flows, and other applicable documentation.
- Synthesize complex or diverse information; collect and research data; and use experience to complement data, workflows, and procedures.
- Review computer-system capabilities, workflows, and scheduling limitations to determine whether a requested application or application change is possible within the existing system.
- Translate business needs into technical solutions using knowledge of technologies and programming languages such as SQL, C#, VB.NET, ETL, SOA, and OLAP.
- Participate in maintaining operational and disaster-recovery procedures.
- Write or modify internal procedures, operational procedures, and computer-operations documentation, as applicable.
Project Management
- Participate in projects ranging from small to large in scope.
- Apply sound project-management methodology and effective time-management skills.
- Create and deliver presentations.
- Monitor and create priority lists agreed upon by user management.
LEVEL 2: TECHNICAL ANALYST II
Performs job functions with general supervision and peer review.
- Perform the essential functions assigned to Level 1.
- Research, analyze, track, and resolve moderately complex production problems.
- Work with the IT Infrastructure team to develop and implement effective production monitoring.
- Ensure the department uses internal tools and applications effectively.
- Build, support, and maintain moderately complex processes, programs, and data.
- Participate in or lead medium- to large-scope projects.
- Create moderately complex ad hoc reports for internal and external use.
- Develop project plans, time estimates, and project schedules based on priorities and business requirements.
- Research and develop proficiency in one or more applications or data marts.
LEVEL 3: TECHNICAL ANALYST III
Performs job functions with moderate supervision.
- Perform the essential functions assigned to lower levels.
- Research, analyze, track, and resolve highly complex production problems.
- Work with the IT Infrastructure team to develop and implement effective production monitoring.
- Ensure the department uses internal tools and applications effectively.
- Build, support, and maintain moderately complex processes, programs, and data.
- Participate in or lead large-scope projects.
- Create complex ad hoc reports for internal and external use.
- Develop programs, time estimates, and project schedules based on priorities and business requirements.
LEVEL 4: TECHNICAL ANALYST IV
Performs job functions with minimal supervision.
- Perform the essential functions assigned to lower levels.
- Facilitate or create procedures and processes that support advancing technologies or capabilities.
- Research, analyze, track, and resolve complex production problems.
- Build, support, and maintain complex processes, programs, and data.
- Evaluate high-level project information and assess project components to forecast the required work effort.
- Provide peer review and mentoring to employees at Levels 1-3.
- Participate in or lead complex technical projects.
- Create complex ad hoc reports for internal and external use.
- Serve as a subject-matter expert in two or more assigned areas, including: Business intelligence production reporting Application architecture Application architecture and support Training
TECHNICAL ANALYST LEAD
Performs job functions in a lead capacity.
- Perform the essential functions assigned to applicable lower levels.
- Serve as the primary operational contact for internal and external customers when needed or in the manager’s absence.
- Ensure that service-level agreements between the department and operational or technical areas are met.
- Lead, develop, and mentor staff by providing growth opportunities through delegation, training, and assignments to project teams.
- Inform the manager of issues affecting the department’s efficient and effective performance, including system, resource, and information barriers.
- Provide team members with timely performance feedback.
- Assist the manager with the department’s day-to-day operations.
RESPONSIBILITIES FOR ALL LEVELS
- Each progressive level must be able to perform the essential functions of lower levels and mentor employees at those levels.
- Remain current on developments in technology-related industries.
- Participate in corporate quality and data-governance programs.
- Work a full-time schedule of at least 40 hours per week, plus additional hours as requested or needed to meet business requirements.
- Participate in an on-call rotation.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
All Levels:
- Intermediate skill in using office equipment, including copiers, fax machines, scanners, and telephones.
- Intermediate PC proficiency.
- Intermediate proficiency with spreadsheet, database, flowcharting, and word-processing software.
- Intermediate knowledge of data-mapping techniques and data-analysis software.
- Intermediate knowledge of computer operating systems.
- Intermediate knowledge of Microsoft applications and suites, Windows Server, and Microsoft SQL databases.
Required Professional Competencies
All Levels:
- Strong analytical skills supporting independent and effective decision-making.
- Ability to prioritize tasks and manage multiple priorities, sometimes under limited time constraints.
- Perseverance when facing resistance or setbacks.
- Effective interpersonal skills and the ability to maintain positive working relationships.
- Effective verbal and written communication skills.
- Ability to interact professionally with diverse groups, including executives, managers, and subject-matter experts.
- Systems-research and analysis skills.
- Ability to write and present business-intelligence documentation.
- Ability to remain current on global threats and vulnerabilities.
- Experience working with and managing third parties.
- Knowledge of business-requirements development and user-acceptance testing.
- Ability to maintain confidentiality and privacy.
- Analytical knowledge needed to generate reports from available data and make informed decisions based on reported results.
- Understanding of data-governance best practices and data-quality improvement principles.
Required Leadership Competencies
Levels 2-4:
- Ability to facilitate and resolve customer requests and inquiries for all levels of management within the organization.
Levels 3-4:
- Ability to build synergy within a diverse team in a changing environment.
PREFERRED COMPETENCIES
Preferred Job Skills
All Levels:
- Knowledge of HIPAA regulations.
- Advanced proficiency with spreadsheets, SQL queries, databases, flowcharting, and word-processing software.
- Advanced knowledge of data-mapping techniques.
- Advanced knowledge of computer operating systems.
- Advanced knowledge of decision-support systems.
- Advanced knowledge of programming, database systems, and data management.
- Advanced knowledge of BusinessObjects.
Preferred Professional Competencies
All Levels:
- Advanced systems-research and analysis expertise.
- Strong project-management skills.
- Strong technical ability and problem-solving skills.
- Knowledge of internal departments and operations.
- Strong technical-documentation skills.
- Ability to translate technical concepts into language that nontechnical audiences can easily understand.
Preferred Leadership Competencies
Levels 3-4:
- Ability to mentor junior team members and provide peer review.
- Ability to develop lesson plans and deliver training to junior team members.
