Purpose of the jobDevelops technical documentation, designs, analyzes, tests, provides end user support and training for new applications and data structures; and provides post-implementation review for systems and reporting to support customers and management.
REQUIRED QUALIFICATIONS1. Required Work Experience- 1 year of college-level coursework in system requirements design and interpretation and/or support of production systems (Lev 1)
- 3 years of experience in computer technology and/or information systems (Lev 2 - 4)
- 2 years of experience in data analysis, data management and integration, extracting and analysis reporting. (Lev 2-4)
2. Required Education- High-School Diploma or GED in general field of study (All Levels)
3. Required Licenses4. Required CertificationsPREFERRED QUALIFICATIONS1. Preferred Work Experience- 2 years of experience in computer technology and/or information systems (Level 1 -2)
- 2 years of experience working in healthcare-related systems as a business / systems analyst or programmer (All Lev)
- 5 years of experience in data analysis, management, integration and reporting (Levels 3 - 4)
- 3 years of experience working in corporate enterprise-level systems as a business or systems analyst or programmer (Levels 3 - 4)
2. Preferred Education- Bachelor's Degree in Computer Science, Information Systems, Business, or related field (All Levels)
3. Preferred Licenses4. Preferred CertificationsESSENTIAL job functions AND RESPONSIBILITIESLevel 1 - Entry-level role; Performs job functions under close supervision or peer reviewPRODUCTION SUPPORT
- Track and resolve basic or routine processing problems, coordinating with all areas.
- Research, analyze, track and resolve basic production problems.
- Develop business objectives, processing requirements, and technical specifications.
- Analyze files and map data from one system to another.
- Responsible for production cycles, solving production incidents and notification of problems.
- Write SQL queries needed for production support.
QUALITY ASSURANCE
- Develop basic test data.
- Process test files and analyze test results.
- Perform execution of test cases/scripts; document results, log defects, and regression testing of defects.
- Perform test execution and defect reporting utilizing testing tools.
- Assist with root cause analysis and triage of key/critical defects for quick turn-around.
- Monitor and track traceability of business requirements to text execution.
- Participate in defect review meetings to explain and/or demonstrate defects.
- Develop and maintain SQL queries to test results and to create mock up data for testing and reporting.
Technical Analysis
- Learn business and systems data and process flows; and how they affects surrounding systems and operational areas.
- Research and analyze application procedural problems and provide recommendations for improvements and changes.
- Develop functional & technical specifications, logic flows and other documentation as applicable.
- Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, work flows and procedures.
- Review computer system capabilities, workflow and scheduling limitations to determine if requested application or application change is possible within the existing system.
- Translate business needs into technical solutions with knowledge of programming languages (SQL, C# or VB.net, ETL, SOA, and OLAP).
- Participate in maintaining operational and disaster-recovery procedures.
- Write or modify procedures for internal use, operational procedures, and computer operations, as applicable.
PROJECT MANAGEMENT
- Participate on small to large scoped projects.
- Use sound project management methodology and demonstrate solid time management skills.
- Create and deliver presentations.
- Monitor and create priority list(s) that are agreed to by user management.
Level 2 - Performs job functions with general supervision and peer review- Research, analyze, track and resolve moderately complex production problems.
- Work with IT Infrastructure team to develop and implement effective production monitoring.
- Ensure the department leverages internal tools and applications effectively.
- Build, support, and maintain moderately complex processes, programs, and data.
- Participate or lead medium to large scoped projects.
- Create moderately complex ad-hoc reports for internal usage and external usage.
- Develop project plans, time estimates and project schedules based on prioritization and business requirements.
- Research and become proficient in one or more applications or data marts.
Level 3 - Performs job functions with moderate supervision- Research, analyze, track and resolve high complex production problems
- Work with IT Infrastructure team to develop and implement effective production monitoring.
- Ensure the department leverages internal tools and applications effectively
- Build, support, and maintain moderately complex processes, programs, and data
- Participate or lead Large scoped projects
- Create complex ad-hoc reports for internal usage and external usage
- Develop programs, time estimates and project schedules based on prioritization and business requirements
Level 4 - Performs job functions with minimal supervision- Facilitate and/or create new procedures and processes that support advancing technologies or capabilities.
- Research, analyze, track and resolve complex production problems.
- Build, support, and maintain complex processes, programs, and data.
- Evaluate high-level project information and assess project components to forecast work effort required.
- Provide peer-level review and mentoring to levels 1 - 3.
- Participate and/or lead complex technical projects.
- Create complex ad-hoc reports for internal usage and external usage.
- Act as a subject matter expert in two or more of areas as assigned:
- BI Production Reporting
- Application Architecture
- Application Architecture and Support
- Training
Lead - Performs job functions in a lead capacity- Act as primary operational contact for internal and external customers when needed or in the absence of manager.
- Ensure Service Level Agreements between department and operational or technical areas are met.
- Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.
- Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.
- Assist the manager in the day-to-day operations of the department.
ALL LEVELS- Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
- Maintain current on new developments in technology-related industries.
- Participate in corporate quality and data governance programs.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation.
- Participate in on-call rotation.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES1. Required Job Skills (Applies to All Levels)
- Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones.
- Intermediate PC proficiency.
- Intermediate proficiency in spreadsheet, database, flow charting, and word processing software.
- Intermediate knowledge of data mapping techniques and data analysis software.
- Intermediate knowledge of computer operating systems.
- Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases.
2. Required Professional Competencies (Applies to All Levels)
- Strong analytical skills to support independent and effective decisions.
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Perseverance in the face of resistance or setbacks.
- Effective interpersonal skills and ability to maintain positive working relationship with others.
- Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Systems research and analysis. Ability to write and present business intelligence documentation.
- Demonstrate the ability to stay current on global threats and vulnerabilities.
- Experience working with and managing third parties.
- Knowledge of business requirements development and user acceptance testing.
- Maintain confidentiality and privacy.
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data.
- Understanding of data governance best practices and data quality improvement principles.
3.Required Leadership Experience and Competencies- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation. (Applies to Levels 2 - 4)
- Build synergy with a diverse team in an ever changing environment. (Applies to Levels 3 - 4)
PREFERRED COMPETENCIES1.Preferred Job Skills (Applies to All Levels)
- Knowledge of HIPAA regulations
- Advanced proficiency in spreadsheet, SQL queries, database, flow charting, and word processing software
- Advanced knowledge of data mapping techniques
- Advanced knowledge of computer operating systems
- Advanced knowledge of decision support systems
- Advanced knowledge of programming, database systems, and data management.
- Advanced knowledge of decision support systems
- Advanced knowledge of Business Objects
2. Preferred Professional Competencies (Applies to All Levels)
- Advanced systems research and analysis expertise
- Impeccable project management skills
- Solid technical ability and problem solving skills
- Knowledge of internal departments and operations
- Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laypersons
3. Preferred Leadership Experience and Competencies (Applies to Levels 3-4)
- Ability to provide mentoring and peer review to junior team members
- Ability to build lesson plans and deliver lessons to junior team members
#LI-AHAZ
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
