Technical Account ManagerPosition Overview:We are seeking a highly technical and customer-focused
Technical Account Manager to join our Customer team. This role serves as a critical liaison between VETRO and our clients, acting as a strategic advisor to help them achieve their network management goals. The ideal candidate will have a strong telecommunications background and a proactive approach to customer success, ensuring platform adoption, satisfaction, and long-term client retention in a fast-moving, highly dynamic industry.
Key Responsibilities, but not limited to:- Technical Strategy & Advisory: Serve as the trusted advisor to clients, offering expert guidance on VETRO's platform, including best practices, industry developments, and tailored solutions to meet their specific needs.
- Customer Engagement: Deeply understand each customer's technical environment, use cases, and objectives. Leverage this knowledge to drive adoption and ensure customers realize maximum value from the platform.
- Proactive Leadership: Take ownership of fostering strong, proactive relationships with customers, inspiring confidence through technical expertise and a hands-on approach.
- Operational Excellence: Identify opportunities to streamline processes and improve operational efficiency, enhancing the overall customer experience and supporting business growth.
- Cross-functional Collaboration: Work closely with Sales, Product, and Support teams to advocate for customer needs, ensuring smooth execution of customer success initiatives and alignment on business objectives.
- Risk Mitigation & Issue Resolution: Anticipate potential technical challenges, identify risks, and proactively work to resolve issues to maintain customer satisfaction and system performance.
- Revenue Growth & Retention: Partner with Sales to identify upsell and cross-sell opportunities within existing accounts, contributing to revenue growth and long-term customer retention.
- Market Insight & Feedback: Stay current on industry trends, customer feedback, and competitor activities to inform strategic decisions and influence the product roadmap.
Qualifications:- Bachelor's degree in Business Administration, Computer Science, or a related technical field.
- Proven success in technical account management, or a related role in the technology or software sector, particularly with complex B2B solutions.
- Deep technical understanding of GIS systems and/or experience within the telecom sector is highly desirable.
- Hands on knowledge of scripting as well as data manipulation and export/import functionality.
- Strong leadership and communication skills, with the ability to guide customers through technical challenges and inspire confidence.
- Proactive, results-driven mindset with a focus on delivering value, driving adoption, and securing long-term partnerships.
- Familiarity with working in a remote or distributed team environment.
- Experience in fast-paced environments, adept at balancing multiple priorities and adapting to evolving business needs.
Benefits:- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
- Professional development opportunities and career growth within an innovative and rapidly growing company.
- Flexible work arrangements with a remote-first approach.
Work Environment:- This role has the ability to either work in our Portland, ME HQ, hybrid or fully remote.
- In a hybrid or remote role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.
Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success.
