7+ years in Technical Account Management or Solutions Architecture
Deep knowledge of cloud data platforms (Snowflake, Databricks, BigQuery)
Ability to work East Coast (ET) hours
Comfortable in fast-paced environments with shifting priorities
Curiosity about using AI to improve efficiency
Responsibilities
Serve as the primary post-sale technical contact for enterprise customers
Monitor system stability, performance, and scalability
Lead technical escalations to resolution proactively
Oversee complex implementations and migrations from legacy systems
Provide expert advice on semantic layer design and platform strategy
Drive the adoption of new capabilities and influence product roadmap based on field insights
Benefits
Competitive salary + equity
Unlimited PTO and comprehensive benefits
Opportunity to shape the future of AI-ready analytics
Full Job Description
The Impact You'll Make
In this role, you will serve as the senior post-sales technical leader responsible for ensuring our top enterprise customers successfully deploy, migrate, and realize sustained value. You will:
Technical Ownership & Production Health: Serve as the primary technical contact post-sale, monitoring system stability, performance, and scalability while proactively leading technical escalations to resolution.
Deployment Oversight & Strategic Guidance: Oversee complex implementations and migrations from legacy systems by providing expert advice on semantic layer design, platform strategy, and AI enablement.
Adoption, Value & Advocacy: Drive the usage of new capabilities and influence the product roadmap by representing field insights to our Engineering teams.
Who You Are
You are comfortable in fast-paced environments where priorities can shift quickly.
You value quality over speed and are curious about using AI to improve efficiency.
You have 7+ years of experience in Technical Account Management or Solutions Architecture, with deep knowledge of cloud data platforms (Snowflake, Databricks, BigQuery).
You are based in or able to work East Coast (ET) hours.
The Perks
Competitive salary + equity.
Unlimited PTO and comprehensive benefits.
The chance to shape the future of a global leader in AI-ready analytics.
About AtScale
AtScale is a software company that provides a universal semantic platform for business intelligence and big data. The company was founded in 2013 by Dave Mariani and is headquartered in San Mateo, California. The company's mission is to make it easy for enterprises to leverage their big data investments for business intelligence. The company's flagship product is the AtScale Intelligence Platform, which provides a single, secure, and governed workspace for business intelligence and big data. The company has received funding from a number of high-profile investors, including Storm Ventures and Lightspeed Venture Partners.
