5-7 years of experience in Technical Account Management or similar role
Strong technical skills to clearly communicate and scope technical requirements
Ability to handle multiple accounts and projects simultaneously
Excellent communication skills for client-facing scenarios
Experience in a remote work setting, demonstrating accountability and responsiveness
Responsibilities
Act as the main technical contact for various client accounts in property management
Develop and nurture relationships with client technical and operational teams
Lead regular meetings to discuss project timelines, priorities, and deliverables
Manage technical projects from onboarding to enhancements and support
Oversee client transitions as portfolios change, including offboarding
Define deliverables and assist in project planning and execution
Provide budget estimates and contribute to client proposals
Benefits
Flexible work environment
Opportunities for professional development
Access to industry-leading tools and technologies
Collaborative and supportive team culture
Potential for career growth within a growing organization
Full Job Description
We are working with a growing organization to hire a Technical Account Manager who will support IT infrastructure environments for property management clients across the United States. This role blends Technical Account Management with Technical Project Management and is ideal for someone who enjoys owning client relationships while driving successful technical delivery.
Key Responsibilities
Act as the primary technical point of contact for multiple client accounts, primarily within property management
Build and maintain strong relationships with client technical and operational stakeholders
Lead recurring client meetings to review projects, timelines, priorities, and open items
Manage technical projects including onboardings, system changes, enhancements, and support initiatives
Coordinate offboarding, divestment, and transition activities as client portfolios change
Scope technical requirements, define deliverables, and support project planning and execution
Contribute to budget estimates, timelines, and client-facing proposals and quotes
Serve as a liaison between clients and internal technical, product, and operations teams
Qualifications & Experience
Experience in a Technical Account Manager, Technical Project Manager, or similar hybrid role
Strong technical aptitude with the ability to scope and communicate technical requirements clearly
Proven ability to manage multiple accounts and concurrent projects
Excellent written and verbal communication skills with confidence in client-facing interactions
Comfortable working remotely while remaining responsive and accountable
Preferred Experience
Exposure to property management, healthcare, or assisted living environments
Background in project scoping, estimation, and quoting
Compensation: $100,000 to $120,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
