Technical Account Manager (North East)

Ajax Systems

$80K — $120K *
US-AnywhereRemote in Philadelphia, PA
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in alarm systems, video surveillance, access control, and fire systems.
  • Hands-on experience in designing and installing security systems.
  • Experience in delivering technical training to diverse audiences.
  • Strong communication and interpersonal skills.
  • Willingness to travel for professional events and training.
  • Self-motivated and proactive with a positive personality.
  • NICET and ESA certifications required.

Responsibilities

  • Conduct technical seminars and webinars on Ajax products.
  • Present new product features to distributors and dealers.
  • Manage training schedules and on-demand requests for product training.
  • Promote solutions tailored to customer needs with technical support.
  • Perform market research to identify product strengths and opportunities.
  • Build long-term relationships with key partners.
  • Test new product features and prepare technical documentation for launches.
  • Support sales with lead follow-up and customer needs analysis.

Benefits

  • Base salary plus performance-based bonuses.
  • Company-covered car allowance and business expenses.
  • Comprehensive health and life insurance.
  • 401(k) retirement plan.
  • Opportunities for professional growth.
  • Ability to make an impact in your role.
  • Work in an innovative environment.
Full Job Description
Qualifications:

  • Minimum of 5 years' professional experience in alarm systems, video surveillance, access control and fire systems.
  • Proven hands-on experience in designing and installing video surveillance, fire alarm, or other security systems.
  • Experience delivering offline and online technical training to technical audiences.
  • Excellent presentation, communication, and interpersonal skills.
  • Flexible and willing to travel for business trips, trade shows, and other professional events.
  • Self-motivated and independent, with an outgoing personality and a proactive approach to work.
  • NICET and ESA certifications


Responsibilities:

  • Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
  • Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
  • Proactively manage and schedule open classes, private classes and on-demand requests for training and support for Ajax products and technologies.
  • Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
  • Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
  • Build and maintain long-term relationships with key company partners.
  • Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams.
  • Support the sales team by following up on leads through the company's CRM portal.
  • Analyze customer needs in partnership with the sales department to identify optimal product solutions.
  • Actively participate in the beta testing of new products and services providing expert feedback to product management to refine solutions.


We offer:

  • Competitive compensation that includes a base salary and performance-based bonuses
  • Car allowance, petrol and all business costs covered by the company
  • Health & Life insurance
  • 401(k)
  • Growth Opportunities
  • Impactful work
  • Innovative Environment


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