10-16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
Experience with embedded engagement at a Tier 1 enterprise customer for over 12 months
Hands-on experience with modern OSS data stack technologies (e.g., Spark, Trino, Airflow, Iceberg, Kubernetes)
Proven track record as the go-to technical person for customer engagements
Strong technical writing skills for creating design memos and decision records
Willingness to be on-site in Charlotte, NC (primary) and NYC (secondary) 80%+ of the time
In-depth knowledge of banking IT culture and governance for large bank deployments.
Responsibilities
Serve as the NX1 technical voice in daily customer operations, including architecture and security reviews
Establish architectural credibility with senior customer engineers within 20 minutes
Bridge customer technical realities and NX1 engineering by managing escalations and clarifications
Critically analyze design documents and produce credible technical artifacts for customer review
Support internal alignment across NX1 teams regarding customer technical context and escalations
Foster relationships with the customer’s technical middle layer, including ICs and engineering managers
Assist the account executive in technical pre-renewal discussions without managing the commercial aspects.
Benefits
Opportunity to shape the technical advisor role at NX1
Embedded engagement at a flagship customer presents high visibility and impact
Work at the intersection of customer success and technical innovation
Engagement with cutting-edge OSS technologies and architectures
Collaboration with high-level engineering and product teams within NX1.
Full Job Description
The Role
This is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts. You'll be the person the customer's technical organization knows by name - the architect they ping when they have a question, the technical advisor they trust to navigate the daily reality of running NX1 inside their environment, the NX1 voice in their architecture reviews, design discussions, and platform decisions.
The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org). The 70% is the center of gravity. Credibility is earned through technical depth, not relationship tenure. The 30% is the connective tissue that keeps the role from drifting into pure SA work and ensures NX1 has a coherent technical voice at the customer.
You'll be shaping what "TAM" means at NX1, not inheriting a playbook.
What You'll Do
Customer-Side Technical Advisory (70%)
Be the NX1 technical voice across the customer's daily technical operations - architecture review boards, security reviews, design discussions, integration planning, platform governance forums
Hold architectural credibility with the customer's senior engineers, architects, and platform team. The bar: you can walk into any of their technical rooms and earn it within the first 20 minutes
Translate between the customer's technical reality and NX1's engineering team - escalations, design clarifications, roadmap requests - without losing fidelity in either direction
Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
Provide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active)
Own the NX1-side technical context for each account you cover - keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
Maintain working relationships with the customer's technical middle layer - senior ICs, tech leads, engineering managers - not just the architecture leadership
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence
What We're Looking For
Required
10-16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system) - you know what it means to be a vendor inside another organization's culture for 12+ months
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka - at scale
Track record of being the customer's technical go-to person at a prior vendor engagement - named examples of "the customer's senior architects asked for me by name on this kind of problem"
Strong written technical communication - design memos, architecture decision records, exec briefs that hold up to senior technical review
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment
For deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles)
Strong differentiators
Prior background as a Forward Deployed Engineer at Palantir, Resident SA at Databricks, Principal SA at Snowflake/Confluent, or Customer Engineer at a top data platform vendor
Open-source contributions in NX1 stack components (Iceberg, Spark, Trino, Airflow)
Conference presence at Subsurface, Trino Summit, Airflow Summit, Data + AI Summit
