Job DescriptionJob SummaryThe Technical Account Manager is responsible for developing and maintaining relationships with key accounts in the life sciences industry. This includes identifying and qualifying new opportunities, developing proposals, negotiating contracts, and closing deals. The Technical Account Manager is also responsible for providing ongoing support to clients, including providing training, troubleshooting, and resolving issues.
If you are a highly motivated and experienced Technical Account Manager with a passion for automation and the life sciences industry, we encourage you to apply for this exciting position!
Job Responsibilities- Develop and maintain relationships with key accounts in the life sciences industry
- Identify and qualify new opportunities
- Develop proposals and negotiate contract deals
- Provide ongoing support to clients, including training, troubleshooting, and resolving issues
- Stay up-to-date on the latest trends in automation and the life sciences industry
- Represent the company at industry events and conferences
- Work with other departments within the company to ensure that clients' needs are met
- Responsible primarily for planning, coordinating, and executing company processes from the beginning to the end.
- Effectively direct and deploy resources that support client and customer requirements for the delivery of services.
- Oversee administrative and operational processes that ensure the right engineers are available to successfully complete scheduled and specialty project requests.
- Ensure compliance with industry standards in cGMP environment.
- Lead conversations with clients in the designing, development, installation and support of systems in respective field of interests (Automation, Validation, IT, etc.).
- Interact with client personnel to identify and analyze continuous improvement through system upgrades, studies, collaboration, etc.
- Maintain/develop strong relationships with stakeholders to facilitate successful collaborations.
- Prepare Risk Management Reports documenting system risks, applicable remediation/ risk reduction and critical controls.
- Attend any project specific meetings as assigned.
- Maintain all required training to ensure job responsibilities can be performed daily.
Requirements- 6 + years of direct life science industry experience.
- 3+ years of experience in sales, preferably in the life sciences industry
- Ability to travel as needed
- Ability to build and maintain relationships with key decision-makers
- Excellent client communication skills.
- Clear, strategic thinker with vision, with the ability to execute on priorities.
- Ability to work independently and as part of a team
- Must have strong project management skills (Scheduling, Budgeting, & Resourcing)
- Experience managing proposal creation processes.
- Excellent communication and interpersonal skills
- Excellent verbal, written and presentation skills
- Attention to detail, accuracy, and proactive relevance to company interests
- Experienced in the application of engineering best practice, methodologies, tools, software, and principles in the advancement of process improvements and complex project execution
- Solid understanding of job financial reporting with ability to apply cost control measures for projects
- Excellent analytical and organizational skills.
- Experience with automation, commissioning, qualification, or operations in a cGMP environment.
- Knowledge of current industry standards such as GAMP5 and ASTM E2500.
- Experience in Computer System Validation (CSV) for manufacturing systems.
- Strong technical knowledge of automation systems; Emerson DeltaV, Emerson Syncade, Rockwell, Ignition, and Sepasoft.
- Proficient/ thorough knowledge of validation, manufacturing processes, quality systems, engineering design fundamentals, regulatory agency expectation and industry trends.
- Tactical thinker with experience working with customers developing testing, validation and/or quality strategies.
- Strong technical writing, verbal communication, interpersonal and problem-solving skills.
- Ability to work independently.
- Strong computer skills and familiarity with Microsoft office suite programs.
- Demonstrate good record keeping practices and attention to detail.
- Excellent collaboration and ability to communicate information to a varied audience.
- Bachelor's degree in business, engineering, or a related field
