As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. You preferably have software engineering, SRE and / or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or another similar technical role another similar technical role is highly preferred. *Must be a US citizen or Greencard holder Key job responsibilities • Act as a single point of contact to Enterprise Accounts • Understand your customers outcomes and business goals • Make AWS service improvement recommendations that fit with your customer strategy and architecture • Evaluate, analyze and present periodic reviews of operational performance to customers • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning • Champion and advocate for customer requirements within AWS (e.g. feature request) • Participate in customer requested meetings (onsite or via phone) • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns • Share knowledge and innovate with some of the leading technologists around the world • Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible • Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS BASIC QUALIFICATIONS - 5+ years of technical engineering experience - Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment - Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. PREFERRED QUALIFICATIONS - MBA, or Bachelor's degree or above - Experience in internal enterprise or external customer-facing environment as a technical lead - Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences - Experience with AWS services or other cloud offerings - Gen-AI and Machine Learning experience is a plus. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Bellevue - 131,300.00 - 177,600.00 USD annually