5+ years in an MSP or IT services environment with hands-on technical skills
Proven experience managing client relationships and expectations
Ability to discuss financial aspects with business leaders, beyond just IT staff
Sales instincts for identifying and closing opportunities
Bachelor's degree in Business, IT, or relevant experience
Responsibilities
Serve as the primary contact for a defined set of Uprite clients
Facilitate recurrent meetings and translate technical insights into actionable recommendations
Develop and maintain technology roadmaps and budgets aligned with client goals
Identify solutions to reduce risk and enhance operations for clients
Manage the sales pipeline for accounts from opportunity to closure
Support onboarding and conduct technology assessments for potential clients
Resolve client issues by coordinating with appropriate internal teams
Benefits
Medical, dental, and vision insurance
Short- and long-term disability insurance
401(k) matching
Paid vacation and holidays
Opportunities for career and professional development
Full Job Description
Technical Account Manager - Houston
This is a hands-on, client-facing role - not a pure strategy or executive-advisory position. You'll be the person clients call first, the one who understands their environment inside and out, and the one who keeps their technology aligned to how their business actually runs.
If you're technical enough to speak credibly about infrastructure and security, and comfortable enough in front of business owners and leadership teams to turn that knowledge into a plan they trust, we want to talk to you. What You'll Own
Serve as the primary point of contact and relationship owner for a defined set of Uprite clients - the person they trust to keep their technology on track
Run recurring client meetings and Business Technology Reviews, translating what's happening in their environment into plain-language recommendations
Build and maintain technology roadmaps and budgets that map to each client's actual business goals
Identify and propose solutions that reduce client risk and improve their day-to-day operations, then work with our project team to deliver them
Own the sales pipeline for your accounts in ConnectWise Manage, from opportunity to close
Support new client onboarding, Business Technology Assessments for prospects, and occasional pre-sales support alongside the sales team
Escalate and resolve client issues - service, billing, or vendor - by working the right people inside Uprite until it's fixed
What You Bring
5+ years in an MSP or IT services environment, with real hands-on technical grounding
Experience owning client or account relationships - you know how to run a meeting, manage expectations, and be the calm, credible voice when something goes wrong
Comfort discussing budgets, risk, and priorities with business owners and leadership - not just IT staff
Sales instincts: you can spot an opportunity, build a proposal, and close it, or you're eager to build that muscle
A bachelor's degree in Business, IT, or a related field, or equivalent hands-on experience
Nice to have: prior sales engineering experience, or a track record of growing revenue within an existing account base. What We Offer
