Location: Fayetteville, North Carolina
About the Role:Seerist is looking to hire an experienced and motivated customer success professional to support a current military client in Fayetteville, NC. We support defense, intelligence, federal civilian, and industry teams in the US and abroad. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients in the navigation of threats, to ensure mission success.
Responsibilities:- Act as the matter expert on the Seerist platforms and able to showcase value to client
- Be available onsite for client support (Monday-Friday)
- Develop a strong understanding of the client's mission and provide unparalleled support through the lifecycle of a contract, putting Seerist in the best position possible for future growth
- Act as the first point of contact for a client, anticipating needs, providing training and analytical support, communicating updates, sharing relevant examples, and ensuring platform adoption
- Capture and provide client feedback for our development and production teams to continue adding value to the client's mission
- Responsible for the success of a client portfolio through platform use, API use, and use of ESRI feature services
- Responsible for achieving account retention and growth
- Responsible for good, proactive account management and use of CRM tools
Required Qualifications:- Possess a current TS clearance (SCI preferred but not required).
- Have in-depth knowledge of analytical functions in the defense, intelligence, or federal civilian sectors
- Have experience harnessing PAI software and/or account management experience
- Have experience working directly with high-touch customers, must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of Seerist's platforms to clients
- Understand the client's mission, plans, challenges, timeline, budget, and authority
- Have a passion for building and maintaining relationships with clients
- Have exceptional communication and interpersonal skills, with an ability to build relationships at all organizational levels.
- Possess the ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives.
- Self-motivated with the ability to work in a fast-paced, changing environment.
- Organized, detailed, and has strong time management skills.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- A thirst for knowledge and growth in a start-up environment.
- A sense of urgency and persistence.
- Team player
- Flexibility - we're a small company that moves fast.
Desired Qualifications:- Bachelor's degree in a related field or equivalent work experience
- 5-7 years of DOD/IC intelligence experience
- Experience working with highly productive teams and presenting to high-level leadership.
- Ability to communicate complex concepts to a wide range of audiences.
- Ability to think on your feet and problem-solve in real time.
What Seerist offers: - Opportunity to work in a fast-moving, high-growth SaaS company
- Competitive salary, bonus plan, 401(k) matching, and long-term incentives
- Comprehensive benefits including health, dental, vision, and life plans
- Strong, results oriented culture
- Remote and office-based work (This position is onsite)
- Paid Time Off
- Paid Parental Leave (Up to 16 Weeks Primary, 4 Weeks Secondary)
- Tuition Reimbursement
- Professional Development Stipend
