DescriptionLocation: Tampa, Florida (On-site)
Who are we looking for?We are looking for a technical powerhouse with zero ego to join us as a Technical Account Manager (TAM).
This isn't a standard sales TAM role-you'll be our technical secret weapon across the entire customer journey. One day you're partnering with Sales to crush a technical evaluation or Proof of Value (POV); the next, you're live-troubleshooting with a prospect or partnering with Customer Success to ensure our enterprise customers get maximum value from Frame.
You don't need a cybersecurity background, but you do need rock-solid technical fundamentals, unstoppable curiosity, and a knack for translating complex tech into plain English. If you love jumping into the deep end to solve real problems-rather than trying to be the smartest person in the room-we want to talk to you.
Key Responsibilities:- Troubleshoot live issues, lead technical workshops, and break down technical roadblocks.
- Drive POVs & Deployment: Design, configure, and support customer POV environments and navigate deployment requirements (identity, SSO, email infrastructure, allowlisting).
- Partner for Growth: Work closely with Sales, Customer Success, Product, and Engineering to deliver a seamless customer experience from demo to renewal.
- Build for Scale: Turn recurring customer challenges into reusable documentation, playbooks, and insights for our Product and Engineering teams.
Success Metrics:- Revenue closed
- Customer renewals & expansion
- Achievement of company revenue and retention goals
RequirementsRequired Skills & Experience:- 2-5 years in a customer-facing technical role (Sales/Solutions Engineer, TAM, Customer Success Engineer, or similar).
- Solid Tech Fundamentals: Hands-on experience with enterprise IT environments (identity management, SSO/SAML, Okta, Entra ID, domain/email infrastructure).
- Grit & Curiosity: High comfort with ambiguity, quick learning, and troubleshooting live in front of customers.
- Low Ego, High Energy: A strong bias for action, a collaborative spirit, and a calm, solutions-oriented presence.
- Bonus Points: Experience in SaaS (cybersecurity is a nice-to-have, not a requirement).
Benefits:- Medical, dental and vision insurance.
- Monthly connectivity reimbursement.
- Unlimited paid time off.
- 401(K) Retirement Savings Plan.
- Free daily on site lunch.
- On site covered parking.
