Full Job Description
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets insurance and banking and payments gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute Storage Database Big Data Application-level services Networking Serverless and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations.
The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks. You will use generative AI tools fluently in your own work to accelerate troubleshooting operational reviews and customer insights and guide customers on adopting AWS generative AI services to modernize and streamline their operations. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!
Key job responsibilities
• The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues rather you will work with appropriate engineers and service teams to see issues through to resolution.
• Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2 S3 DynamoDB & RDS databases Lambda CloudFront CDN IoT and many more.
• Effectively represent AWS within a customer's environment leveraging your technical acumen and customer-facing skills.
• Drive discussions with senior leadership regarding incidents trade-offs regulatory requirements support and risk management.
• Proactively keep customers' AWS environments operationally healthy through application-specific reviews proactive monitoring and custom runbooks.
• Use generative AI tools fluently to accelerate troubleshooting operational reviews and customer guidance and help customers adopt AWS generative AI services to modernize their operations.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 131,300.00 - 177,600.00 USD annually
USA, NY, New York - 144,500.00 - 195,400.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
