Job Description- Own and manage 5-10 enterprise customer relationships from a technical perspective
- Act as trusted advisor for platform usage, integration best practices, and architecture decisions
- Translate complex customer requirements into actionable feature requests and influence the product roadmap
- Map business needs to product features and drive proactive adoption
- Coordinate technical escalations with solution engineering, support, and product teams
- Lead technical QBRs, integration reviews, and roadmap alignment workshops
- Monitor platform health, usage, and KPIs, recommending improvements
Qualifications- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
Nice To Have- Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus
Additional InformationYour perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
(Please note that benefits may vary depending on the location)
